Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $16.00 - $18.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
employee discount
Retirement Plan
Flexible Schedule
Career Development
Job Description
Barnes & Noble is a renowned bookseller and cafe operator that has established itself as a prominent fixture in communities by combining a passion for books with an exceptional cafe experience. Known for creating inviting spaces where customers can enjoy a rich selection of books alongside high-quality beverages and fresh food, Barnes & Noble cafes offer a unique environment blending literature and leisure. As a company, Barnes & Noble is committed to diversity and inclusion, ensuring equitable opportunities for all employees and fostering a respectful and motivating workplace. The company places high value on customer service, operational excellence, and team... Show More
Job Requirements
- High school diploma or equivalent
- Previous experience as a senior barista or similar role
- Experience in training and coaching employees
- Ability to prioritize and multi-task
- Strong communication skills
- Physical ability to perform cafe duties including prolonged standing and lifting
- Ability to work collaboratively in a team environment
Job Qualifications
- Experience in a senior barista or barista role
- Experience in training employees
- Ability to organize, plan and prioritize workload
- Able to delegate and to work through others
- Communicate effectively, collaboratively, and comfortably through and with others in the store and cluster
- Give feedback honestly and respectfully
- Understand and deliver excellent standards of service
- Demonstrate good decision making
- Show confidence
- Direct work with productive results
Job Duties
- Model the cafe customer experience by ensuring consistent, friendly, personal service and thoughtful recommendations, first by the example you set and second by the training you provide to baristas on how to deliver first-class service
- Ensure a vibrant Cafe that is welcoming to all customers with a stocked bake case, merchandise that is displayed neatly and a Cafe team that greets all customers with a smile
- Understand your customers and provide recommendations regarding the operations of the Cafe to help deliver great service
- Support positive sales results through efficient ordering and by understanding the connections to the operations and the P&L
- Coach and provide feedback to fellow baristas, in partnership with the Cafe Manager to identify areas of growth and help them understand the connection of results and service
- Solve problems efficiently and correctly while being a support to others by helping to remove obstacles
- Engage customers in the store by optimizing cafe sales initiatives such as sampling, register promotions and the Cafe Mobile App
- Assist with the completion of and compliance to all visual merchandising standards in partnership with the Cafe Manager
- Ensure the correct execution of all operational standards, in a timely manner and in accordance with cafe standards, safety and health codes
- Protect company assets by ensuring the accurate execution of all loss prevention procedures
- Communicate collaboratively with your store team, upholding the values of the company through fair and consistent feedback and respectful accountability
- Work in the Cafe which requires physical activity (i.e., prolonged standing, repetitive bending, lifting, climbing, operating espresso machines) and sales floor when needed
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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