Job Overview
Employment Type
Part-time
Compensation
Type:
Hourly
Rate:
Range $15.00 - $20.00
Work Schedule
Rotating Shifts
Benefits
Amazing employee flight privileges
Training and development programs
Comprehensive health benefits
Life benefits
Job Description
Envoy Air is a renowned regional airline operating as a subsidiary of the American Airlines Group. Known for its commitment to service excellence and safety, Envoy Air provides regional air travel across numerous destinations within the continental United States. As a stable and rapidly growing airline, Envoy Air is focused on creating a dynamic and inclusive work environment where employees feel engaged, valued, and motivated to excel. The company prides itself on offering comprehensive training programs, excellent employee benefits, and outstanding career growth opportunities within the expansive American Airlines network. With a focus on operational efficiency and exemplary customer service,... Show More
Job Requirements
- Minimum age 18
- High school diploma, GED, or international equivalent
- Valid, unexpired, and unsuspended state driver's license
- Ability to work rotating shifts including days, nights, overnights, holidays, weekends, and rotating days off
- Flexibility to work additional hours on short notice
- Ability to carry, bend, lift and turn with bags and other items weighing up to 75 lbs
- Customer focused and detail oriented
- Comfortable with computers and ability to learn new programs
- Ability to read, write, fluently speak and understand the English language
- Legal right to work in the United States
- Demonstrated ability to communicate verbally and in writing
Job Qualifications
- High school diploma or equivalent
- Customer service experience preferred
- Training and/or curriculum development experience preferred
- Proficiency in Word and Excel preferred
- Ability to communicate verbally and in writing
- Strong organizational and interpersonal skills preferred
- Ability to read, write, speak, and understand English fluently
- Ability to read, write, speak, and understand Spanish preferred in some locations
- Demonstrated leadership skills preferred
- Above average attendance preferred
Job Duties
- Provide efficient, friendly service to all customers
- Promote and sell air travel with American Eagle, American Airlines and/or contracted carriers
- Complete arrangements for passengers including preparing itineraries, computing fares, issuing refunds, preparing and issuing tickets, checking baggage, and collecting excess baggage charges
- Escort passengers safely between terminal and aircraft
- Manage passenger accommodations related to reservations, stand-bys, luggage, cabin availability, and in-flight supplies
- Determine flight close-out times and prepare flight forms for accuracy
- Conduct agent observations and oversee associate activities
- Administer local training programs, schedule staff, ensure manpower utilization, and maintain safe operations
- Maintain supplies and inventory control logs
- Prepare customer correspondence, investigate discrepancies, and compile statistical data
- Assist management with administrative duties and represent the company as assigned
- Handle physical tasks such as operating jet-bridges, opening and closing aircraft cabin doors, and managing baggage up to 75 lbs.
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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