Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $16.00 - $21.00
Work Schedule
Rotating Shifts
Day Shifts
Weekend Shifts
Night Shifts
Benefits
Employee flight privileges
Training and development programs
Health Insurance
Life insurance
Paid Time Off
Retirement Plan
Employee Discounts
Job Description
Envoy Air Inc. is a prominent regional airline and a wholly owned subsidiary of American Airlines Group. Founded in 1998 after the merger of several smaller regional carriers, Envoy Air has grown to become one of the largest regional airlines in the world. The company operates under the American Eagle brand, providing regional flight services and ground handling services for many American Airlines Group flights. Headquartered in Irving, Texas, Envoy Air maintains major hubs in Dallas/Fort Worth, Chicago, and Miami, alongside a significant ground handling operation located in Los Angeles. Envoy Air is recognized for its commitment to excellence, safety,... Show More
Job Requirements
- Minimum age 18
- high school diploma, GED, or international equivalent
- must possess at least one form of TSA-acceptable identification for business travel
- willing and able to work rotating shifts including days, nights, overnights, holidays, weekends, and rotating days off
- flexible to work additional hours on short notice
- able to carry, bend, lift, and turn with bags and items up to 75 lbs
- customer focused and detail oriented
- comfortable working with computers
- able to read, write, fluently speak, and understand English
- possess legal right to work in the United States
- demonstrated verbal and written communication skills
- above average attendance preferred
- ability to read, write, fluently speak, and understand Spanish in some locations preferred
- one year of customer service experience preferred
- prior training and/or curriculum development experience preferred
- experience using Word and Excel preferred
Job Qualifications
- High school diploma, GED, or international equivalent
- must possess at least one form of TSA-acceptable identification
- excellent verbal and written communication skills
- customer service experience preferred
- ability to work flexible shifts including nights, weekends, holidays, and rotating days off
- proficiency with computers and ability to learn new software
- legal right to work in the United States
- strong organizational, interpersonal, negotiation, and leadership skills preferred
- ability to read, write, and fluently speak English
- Spanish language skills preferred in some locations
- prior training or curriculum development experience preferred
- experience with Word and Excel preferred
Job Duties
- Provide efficient, friendly service to all customers
- promote and sell air travel with American Eagle and American Airlines or contracted carriers
- complete arrangements for accommodating passengers including itinerary preparation, fare computation, ticket issuance, refund processing, baggage checking, and excess charge collection
- escort passengers between terminal and aircraft ensuring safety
- manage reservations, stand-bys, luggage, cabin availability, and in-flight supplies
- determine flight close-out time and complete flight forms accurately
- conduct agent observations and associate activities
- administer local training programs and manage scheduling and manpower utilization
- maintain supplies and inventory control logs
- prepare correspondence, investigate discrepancies, and compile statistical reports
- assist management with administrative duties and represent company when assigned
- stand for prolonged periods and perform physical tasks including lifting and maneuvering baggage up to 75 lbs
- operate mobile jet bridges safely
- perform tasks requiring depth perception and peripheral vision to maneuver equipment
- open and close aircraft cabin doors without assistance
- communicate effectively with operations lead and management for passenger and baggage coordination
- inform gate agents about connecting passenger status
- provide exceptional customer service and promptly address passenger needs
- collaborate with departments to ensure timely information
- monitor and manage passenger flow to optimize efficiency
- maintain accurate records of passenger interactions and operations
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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