Worldwide Flight Services logo

Lead Agent Passenger Services

Job Overview

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Employment Type

Full-time
Part-time
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Compensation

Type:
Hourly
Rate:
Range $13.00 - $16.00
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Work Schedule

Standard Hours
Weekend Shifts
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Benefits

Access to DailyPay
on the spot awards
Medical care options
Travel Discounts
Pet insurance
wellness programs
401K Program

Job Description

Worldwide Flight Services (WFS) is a leading global provider of cargo logistics and ground handling services dedicated to the aviation industry. Operating at 164 airport locations across 18 countries and 5 continents, WFS specializes in cargo shipment management, passenger services, ramp handling, and technical services. With a commitment to safety, security, and timely operations, WFS supports airlines and airports by ensuring efficient delivery of cargo and baggage, as well as providing top-quality customer service to passengers. The company's expansive global footprint and experienced workforce exemplify its role as an industry leader and trusted partner to airlines worldwide. WFS focuses on... Show More

Job Requirements

  • HS diploma, GED or equivalent
  • Previous operational experience required, preferably passenger service
  • Demonstrates qualities of leadership, initiative, and judgment
  • Ability to work weekends (i.e., Friday, Saturday, Sunday), holidays, and days off
  • Must be able to read, write, speak and understand the English language
  • Ability to lift, push, pull, and carry baggage or cargo up to 50 lbs regularly, and occasionally up to 75 lbs
  • Ability to stand, walk, bend, kneel, stoop, and climb stairs as needed
  • Ability to work in varying weather conditions including extreme heat, cold, rain, and snow
  • Manual dexterity for handling documents, operating computers, and using two-way radios
  • Ability to remain on feet for extended periods (up to 8 hours or more during shifts)
  • Clear vision and hearing for monitoring flight information and ensuring safety compliance

Job Qualifications

  • High school diploma, GED or equivalent
  • Previous operational experience, preferably in passenger service
  • Demonstrates qualities of leadership, initiative, and judgment
  • Excellent interpersonal and communication skills
  • Ability to work under pressure

Job Duties

  • Guide and support passenger service agents in delivering safe, efficient, and customer-focused service
  • Assign, schedule, and monitor daily work to ensure timely and accurate completion
  • Demonstrate proper work methods and conduct on-the-job training
  • Lead crew meetings and communicate new or revised operational procedures
  • Observe and analyze work methods, providing feedback and escalating issues to management
  • Assist management with effective use of tools, equipment, and materials
  • Ensure compliance with company policies, safety standards, and site security procedures
  • Monitor staff, contractors, and visitors, reporting breaches or concerns as required
  • Provide leadership and guidance without administering discipline or discharge authority

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

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