Envoy Air Inc. logo

Envoy Air Inc.

Lead Agent Operations Planning

Job Overview

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Employment Type

Full-time
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Work Schedule

Rotating Shifts
Day Shifts
Weekend Shifts
Night Shifts
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Benefits

Employee flight privileges
Training and development programs
Health Insurance
Life insurance

Job Description

Envoy Air Inc. is a wholly owned subsidiary of American Airlines Group and a leading regional airline that operates under the American Eagle brand. Established in 1998 following the merger of several smaller regional carriers, Envoy Air has rapidly grown to become one of the largest regional airlines in the world. Headquartered in Irving, Texas, and operating major hubs in Dallas/Fort Worth, Chicago, Miami, and Los Angeles, the company offers exceptional ground handling services for many American Airlines Group flights. With a strong emphasis on stability, growth, and employee development, Envoy Air is committed to delivering outstanding service and fostering... Show More

Job Requirements

  • Minimum age 18
  • High school diploma, GED, or international equivalent
  • Possess a valid, unexpired and unsuspended REAL ID-compliant, state driver's license or passport
  • Must possess at least one form of TSA-acceptable identification for business travel purposes
  • Ability to work a variety of rotating shifts including days, nights, overnights, weekends, holidays, and rotating days off
  • Knowledge basic computer functions including Microsoft Word, Excel, and Outlook
  • Must be able to read, write, fluently speak, and understand the English language
  • Possess the legal right to work in the United States
  • Experience applying math principles for mathematical calculations preferred
  • Good organizational and interpersonal skills
  • Above-average qualities of leadership, initiative and judgment are essential

Job Qualifications

  • High school diploma, GED, or international equivalent
  • Possess a valid, unexpired and unsuspended REAL ID-compliant, state driver's license or passport
  • Must possess at least one form of TSA-acceptable identification for business travel purposes
  • Ability to work a variety of rotating shifts including days, nights, overnights, weekends, holidays, and rotating days off
  • Knowledge of basic computer functions including Microsoft Word, Excel, and Outlook
  • Must be able to read, write, fluently speak, and understand the English language
  • Possess the legal right to work in the United States
  • Experience applying math principles for mathematical calculations preferred
  • Good organizational and interpersonal skills
  • Above-average qualities of leadership, initiative, and judgment

Job Duties

  • Involved in a variety of planning functions for aircraft departures as it relates to the operation
  • Coordinate of the overall operation within an assigned functional area
  • Conducting agent observations and associated activities
  • Administering local training programs
  • Scheduling and manpower utilization
  • Maintaining supplies and inventory control logs
  • Preparing customer correspondence
  • Investigating discrepancies
  • Compiling statistical data for reports
  • Assisting management in the completion of administrative duties
  • Lead agents must be able to complete all functions of the agent position
  • Communicate with employees by radio and receive and convey clear and specific information to others related to the job function
  • Preparing weight and balance sheets for flights prior to departure
  • Making calculations based on aircraft load of passengers, baggage and fuel
  • Making corresponding entries in the computer system
  • Providing updated corrections to scheduled departure flights

Job Qualifications

Experience

Entry Level (1-2 years)

Job Location

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