Job Overview
Employment Type
Hourly
Compensation
Type:
Salary
Rate:
Range $50,200.00 - $83,100.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional Development
flexible schedule
Job Description
Highgate is a renowned leader in real estate investment and hospitality management, overseeing a vast portfolio exceeding $15 billion in assets across more than 400 hotels worldwide. Their reach spans North America, Europe, the Caribbean, and Latin America, underscoring their extensive influence and expertise in the hospitality industry. With a history of over 30 years, Highgate has established itself as an innovative force, pioneering trends and delivering bespoke lifestyle hotel brands, legacy brands, and unique independent hotels and resorts. The company prides itself on contemporary programming and a strong digital acumen, utilizing industry-leading revenue management tools to identify and predict... Show More
Job Requirements
- 2-4 years of hospitality leadership experience
- strong understanding of fine-dining or upscale service standards
- comfortable speaking in front of guests and leading a room with confidence
- ability to manage complex timing logistics and multi-department coordination
- tech-savvy with the ability to learn projection audio and lighting systems
- excellent communication coaching and problem-solving skills
Job Qualifications
- 2-4 years of hospitality leadership experience restaurant events entertainment dining or similar
- Strong understanding of fine-dining or upscale service standards
- Comfortable speaking in front of guests and leading a room with confidence
- Ability to manage complex timing logistics and multi-department coordination
- Tech-savvy with the ability to learn projection audio and lighting systems
- Excellent communication coaching and problem-solving skills
- Background in theatre performance arts event production or entertainment-driven hospitality preferred
- Experience working with immersive dining concepts special events or experiential activations preferred
- Knowledge of AV systems projection equipment or show-control software preferred
- Able to work flexible hours including evenings weekends and holidays with required Friday Saturday Sunday evening availability preferred
Job Duties
- Oversee all aspects of the Le Petit Chef dining experience ensuring seamless execution for every seating
- Manage full event flow including pre-show setup audiovisual checks guest seating service pacing and post-event breakdown
- Coordinate closely with culinary team to ensure timely course production aligned with animated sequences
- Maintain mastery of the projection mapping system troubleshoot basic technical issues and liaise with IT or vendor partners
- Develop staff schedules ensure coverage and monitor labor efficiency
- Serve as the primary host and MC for the experience greeting guests setting expectations and enhancing theatrical presentation
- Engage guests with energy and personality contributing to the immersive nature of the production
- Resolve guest concerns quickly and confidently ensuring satisfaction and brand-consistent service delivery
- Ensure ADA accommodations and special requests are handled appropriately
- Train servers support staff and hosts on timing cues story flow and service sequences unique to Le Petit Chef
- Conduct pre-shift meetings focused on timing synchronization menu knowledge and performance-style service
- Inspire team members to deliver elevated experience-driven hospitality
- Maintain high standards of food quality service integrity cleanliness and overall ambiance
- Uphold brand guidelines provided by Le Petit Chef and ensure show consistency
- Monitor equipment status and coordinate repairs or replacements as necessary
- Ensure compliance with local health and safety regulations
- Attend all meetings as necessary
- Abide by all hotel policies and safety rules
- Follow prescribed procedures in serving liquor with care to avoid problems with intoxicated guests
- Support revenue forecasting menu pricing updates and inventory management related to the experience
- Track daily performance covers check averages spend patterns and guest feedback
- Assist with promotional initiatives social media support and marketing opportunities to drive bookings
- Oversee the reservation platform and handle guest communications confirm reservations coordinate reschedules and perform follow-up and review outreach
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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