Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Salary
Rate:
Range $48,300.00 - $68,600.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Paid Time Off
Retirement Plan
Employee Discounts
meal discounts
Career Development
Paid holidays
Job Description
Highgate Hotels is a prominent real estate investment and hospitality management company recognized for managing a diverse portfolio valued at over $15 billion with more than 400 hotels across North America, Europe, the Caribbean, and Latin America. With a history spanning over 30 years, Highgate has built a reputation for innovation and excellence within the hospitality industry, guiding properties throughout their lifecycle from planning and development to recapitalization or disposition. The company is well-known for developing a variety of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, characterized by contemporary programs and a strong digital presence. Highgate... Show More
Job Requirements
- 2-4 years of hospitality leadership experience
- Strong understanding of fine-dining or upscale service standards
- Comfortable speaking in front of guests and leading a room with confidence
- Ability to manage complex timing logistics and multi-department coordination
- Tech-savvy with the ability to learn projection audio and lighting systems
- Excellent communication coaching and problem-solving skills
- Background in theatre performance arts event production or entertainment-driven hospitality preferred
- Experience working with immersive dining concepts special events or experiential activations preferred
- Knowledge of AV systems projection equipment or show-control software preferred
- Able to work flexible hours including evenings weekends and holidays as needed
- Must have Friday Saturday Sunday evening availability
Job Qualifications
- 2-4 years of hospitality leadership experience
- Strong understanding of fine-dining or upscale service standards
- Comfortable speaking in front of guests and leading a room with confidence
- Ability to manage complex timing logistics and multi-department coordination
- Tech-savvy with the ability to learn projection audio and lighting systems
- Excellent communication coaching and problem-solving skills
- Background in theatre performance arts event production or entertainment-driven hospitality preferred
- Experience working with immersive dining concepts special events or experiential activations preferred
- Knowledge of AV systems projection equipment or show-control software preferred
- Able to work flexible hours including evenings weekends and holidays as needed
- Must have Friday Saturday Sunday evening availability
Job Duties
- Oversee all aspects of the Le Petit Chef dining experience ensuring seamless execution for every seating
- Manage the full event flow including pre-show setup audiovisual checks guest seating service pacing and post-event breakdown
- Coordinate closely with the culinary team to ensure timely course production aligned with the show's animated sequences
- Maintain mastery of the projection mapping system troubleshoot basic technical issues and liaise with IT or vendor partners as needed
- Develop staff schedules ensure coverage and monitor labor efficiency
- Serve as the primary host MC for the experience greeting guests setting expectations and enhancing the theatrical presentation
- Engage guests with energy and personality contributing to the immersive nature of the production
- Resolve guest concerns quickly and confidently ensuring satisfaction and brand-consistent service delivery
- Ensure ADA accommodations and special requests are handled appropriately
- Train servers support staff and hosts on timing cues story flow and service sequences unique to Le Petit Chef
- Conduct pre-shift meetings focused on timing synchronization menu knowledge and performance-style service
- Inspire team members to deliver elevated experience-driven hospitality
- Maintain high standards of food quality service integrity cleanliness and overall ambiance
- Uphold brand guidelines provided by Le Petit Chef and ensure show consistency
- Monitor equipment status and coordinate repairs or replacements as necessary
- Ensure compliance with local health and safety regulations
- Attend all meetings as necessary
- Abide by all hotel policies and safety rules
- Follow prescribed procedures in serving liquor with care to avoid problems with intoxicated guests
- Support revenue forecasting menu pricing updates and inventory management related to the experience
- Track daily performance covers check averages spend patterns and guest feedback
- Assist with promotional initiatives social media support and marketing opportunities to drive bookings
- Oversee the reservation platform and handle guest communications confirm reservations coordinate reschedules and perform follow-up and review outreach
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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