Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $12.25 - $15.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Professional development opportunities
Team-oriented work environment
Job Description
Courtyard Newport News Airport is a well-established hotel operating under the Marriott brand, known for its commitment to providing exceptional hospitality and guest experiences. As part of the MCR Hospitality Group, this hotel prides itself on maintaining cleanliness and friendliness as core principles, ensuring that every guest enjoys a safe, welcoming, and comfortable environment throughout their stay. The hotel caters to both business and leisure travelers, offering well-maintained facilities and personalized service that reflects the high standards of the Marriott brand. Located conveniently near the Newport News/Williamsburg International Airport, Courtyard Newport News Airport serves as a gateway for travelers who... Show More
Job Requirements
- Must be 18 years of age or older
- Ability to follow established guidelines and procedures
- Ability to handle pace and pressure in a fast-paced environment
- Positive attitude and willingness to learn
- Effective listening and conflict resolution skills
- Strong communication skills
- Desire to provide excellent hospitality and guest service
- Willingness to work varied schedules including evenings, nights, weekends, and holidays
- Ability to arrive and clock in on time for every scheduled shift
- Ability to perform physical tasks including standing for long periods, walking, repetitive wrist, hand, and finger motions, and lifting laundry supplies and linens
- Ability to provide adequate notice when calling out from a scheduled shift
- Ability to clock in and out for breaks according to schedule
Job Qualifications
- Experience in hospitality, service, consumer-facing franchise, or related field preferred
- Positive can-do attitude and willingness to learn
- Effective listening and conflict resolution skills
- Strong communication skills to clearly convey information
- Desire to serve guests and provide excellent hospitality
- Ability to work well in stressful, high-pressure situations
- Knowledge or ability to quickly learn operation of laundry equipment
- Understanding of and adherence to established guidelines and procedures
- Ability to work varied schedules including evenings, nights, weekends, and holidays
- Must be 18 years of age or older
Job Duties
- Greet guests happily upon arrival and throughout their stay with a smile
- Use guests’ names whenever possible to ensure they feel welcomed
- Contribute to great guest satisfaction scores by working as part of the team
- Handle challenging guest situations with hospitality and a sense of urgency
- Maintain strong knowledge of the hotel’s features and amenities
- Support all groups and events at the hotel with awareness and assistance
- Operate laundry equipment including washers and dryers efficiently and safely
- Perform all stages of linen processing including collecting, sorting, weighing, loading, unloading, folding, storing, and delivering linens
- Clean and maintain the laundry facility including floors and equipment
- Replace and manage cleaning chemicals as required
- Wear a clean, approved uniform and adhere to grooming standards
- Communicate clearly, honestly, and professionally with team members
- Assist with cleanliness throughout the hotel including pitching in with cleaning guest rooms and public spaces as needed
- Complete all operational checklists accurately and on time
- Prepare accurate shift handover reports for effective communication between shifts
- Arrive and clock in on time for every scheduled shift and adhere to break schedules
- Provide proper notice to supervisors when calling out from scheduled shifts
- Follow all established guidelines, procedures, and safety protocols for laundry and guest service operations
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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