Job Overview
Employment Type
Full-time
Part-time
Compensation
Type:
Hourly
Rate:
Range $13.00 - $16.00
Work Schedule
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Paid Time Off
Uniform allowance
Employee Discounts
Training and Development
Job Description
Hampton Inn & Suites Toledo/Perrysburg is a well-established hotel that is part of the MCR Hotels family, recognized for providing clean, friendly, and well-organized properties designed to deliver an exceptional guest experience. MCR Hotels emphasize high standards of cleanliness, hospitality, and operational excellence to ensure that guests enjoy comfortable stays with memorable service. This particular hotel caters to travelers in the Toledo and Perrysburg area, offering quality accommodations and amenities which support both business and leisure travels. The hotel is committed to maintaining a safe and welcoming environment for all guests through consistent quality and excellent teamwork among all team... Show More
Job Requirements
- Experience in hospitality, service, or consumer-facing franchise preferred
- Positive attitude and willingness to learn
- Ability to understand and follow established guidelines and procedures
- Ability to work well in stressful, high-pressure situations
- Effective listening, conflict resolution, and communication skills
- Desire to serve all guests
- Must be 18 years of age or older
- Willingness to work varied schedules including evenings, nights, weekends, and holidays
- Punctuality in clocking in and out for shifts and breaks
- Ability to provide sufficient notice when calling out
- Ability to perform physical duties related to standing, walking, lifting, and repetitive motions
Job Qualifications
- Experience in hospitality, service, or consumer-facing franchise preferred
- Positive attitude and willingness to learn
- Ability to understand and follow established guidelines and procedures
- Ability to work well in stressful, high-pressure situations
- Effective listening, conflict resolution, and communication skills
- Desire to serve all guests
- Must be 18 years of age or older
- Willingness to work varied schedules including evenings, nights, weekends, and holidays
- Punctuality in clocking in and out for shifts and breaks
- Ability to provide sufficient notice when calling out
- Ability to perform physical duties related to standing, walking, lifting, and repetitive motions
Job Duties
- Greet guests happily upon arrival and throughout their stay with a smile
- Use guests' names whenever possible to ensure they feel welcomed
- Work together to contribute to great guest satisfaction scores
- Handle challenging guest situations with hospitality and a sense of urgency
- Maintain strong knowledge of all hotel features and amenities
- Support all groups and events at the hotel
- Understand and utilize relevant technology for the role
- Answer all incoming calls with friendly service using approved greetings
- Keep all workspaces clean and well-organized
- Pitch in to clean guest rooms and public spaces as needed
- Greet guests while cleaning with a smile and by name if possible
- Complete all operational checklists with 100 percent accuracy every shift
- Submit accurate and timely shift handover reports for effective communication
- Wear clean, approved uniform and maintain grooming standards
- Communicate clearly, honestly, and professionally with team members
- Demonstrate a can-do attitude and willingness to meet business needs beyond traditional role
- Collaborate with all team members to create a welcoming environment and positive workplace
- Perform all stages of linen processing including collecting, sorting, weighing, loading and unloading washers and dryers
- Wash, dry, fold, and store all linens and towels as directed by management
- Operate washing machines and dryers and maintain equipment cleanliness
- Sweep and mop laundry floors and maintain cleanliness of laundry carts and linen closets
- Replace and replenish cleaning chemicals
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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