Lambeau Field Text Message Runner

Green Bay, WI, USA|Onsite

Job Overview

Employment Type

Hourly

Part-time

Compensation

Type:

Hourly

Rate:

Range $11.00 - $16.00

Work Schedule

Day Shifts

Weekend Shifts

Night Shifts

Benefits

Part-time employment

uniform provided

Paid training

Employee Discounts

Professional work environment

Job Description

PMI Entertainment Group is a prominent full-service entertainment company renowned for managing stadium operations and providing exceptional event services. With a strong focus on creating memorable experiences, PMI Entertainment Group operates in dynamic environments such as the Resch Complex in Green Bay, Wisconsin. This company is dedicated to delivering outstanding customer service and safety, ensuring patrons enjoy events in a secure and welcoming atmosphere. As a leader in stadium operations, PMI Entertainment Group fosters a culture of professionalism, teamwork, and excellence across all venues it manages.

The part-time Text Message Assistant position at the Resch Complex offers a vita... Show More

Job Requirements

High school diploma or equivalent
one to two years of related customer service experience
ability to deliver messages accurately and timely
strong interpersonal and communication skills
ability to stand or walk for long periods
availability to work evenings, weekends, and events
ability to follow safety and emergency procedures
physical ability to climb steps and occasionally lift 50 lbs
must adhere to dress code and uniform standards
ability to work as part of a team
ability to maintain professionalism in high-pressure situations

Job Qualifications

Requires general education normally acquired in high school
approximately one to two years related experience in fast-paced customer service
proven interpersonal and customer service skills
ability to deal with patrons tactfully and discreetly
understands concept of extreme customer service and exceeding expectations
analytical ability to determine appropriate course of action for customer concerns and safety issues
enthusiasm and responsiveness to customer needs
ability to portray positive company image
follows dress code including uniform polo shirt and tan or khaki slacks
availability to work Packers home games and related events including days, evenings, nights, and weekends
able to stand or walk for entire shift of 6-8 hours
normal hearing and correctable vision to 20/20
able to frequently climb and descend steps
occasional ability to lift and carry up to 50 lbs
able to communicate professionally
able to resolve problems and handle conflict
able to maintain long attention span to listen and bring issues to resolution

Job Duties

Demonstrates and embodies the PMI Entertainment Group culture and customer service values
delivers text messages to ushers with complaint details, violation information, complaint seat location, and code of conduct cards
delivers messages to patrons and handles complaints
radios information to PMI Text Message Admin including four-digit number and action taken
serves as a resource to guests regarding facility and events including restroom, telephone, first aid station, elevator locations, future event information, office locations and seating capacity
maintains neat and clean appearance with positive communication to patrons
resolves ticketing or seating concerns or complaints professionally
understands and performs safety and emergency evacuation policies and directs guests to proper emergency exit routes
enforces policies such as no-smoking areas and appropriate patron conduct
implements crowd control procedures
reports large or biohazard spills to supervisor and cleans up small spills
maintains knowledge of facility layout including exits, first aid rooms, ticket office, seating areas, ADA sections, and lost and found
follows direction from guest services or usher supervisors

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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