Job Overview
Employment Type
Part-time
Compensation
Type:
Salary
Rate:
Range $98,100.00 - $147,700.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
flexible schedule
Ability to cross-train and learn unique skills across various departments
Free admission to Lake Compounce and all Palace Entertainment parks on your days off
invitations to exclusive company-sponsored employee events throughout the season
Job Description
Herschend Enterprises, a family-owned company with a legacy spanning over 75 years, is known for its dedication to creating memorable experiences for families at its numerous themed attractions across the United States. Originating from a discovery in the Ozark Mountain caves, the Herschend family has grown their passion into the nation's largest family-held themed attractions company. Their 49 attractions reach audiences worldwide and share a unifying mission: Bringing Families Closer Together by Creating Memories Worth Repeating. Central to this mission is the concept of Heartspitality, which combines heartfelt service with hospitality, bringing warmth and genuine care to every interaction between... Show More
Job Requirements
- Must be at least 18 years of age to comply with Connecticut child labor laws
- ability to work a flexible schedule, including evenings, weekends, holidays, and open to close
- must be able to work nights up to 12 AM (midnight) during certain events
- must have reliable transportation to and from work for your scheduled shift
- must possess exceptional customer service skills, with an ability to resolve questions, problems, issues, and concerns in a positive and professional manner
- ability to handle high-pressure situations in a positive and professional manner, meet the demands of constant deadlines and coordinate multiple priorities in a dynamic environment
- must possess and demonstrate strong written and verbal communication skills
- ability and desire to participate in delivering successful and high-quality events
- ability to follow direction, multi-task, handle stress, and work as part of a fast-paced team
- ability to stand, walk, and remain on feet for majority of the workday
- ability to remain sedentary for periods of time, while using a computer
- ability to occasionally stoop, twist, kneel, bend, squat, or reach above shoulders
- ability to carry, push, pull, lift, and hold objects weighing 50 pounds or more
- ability to safely climb or descend stairs and/or ladders
- this role will be based in both an office setting as well as frequent interaction with all outdoor and indoor areas of the park
- extended work hours during event preparation and execution may be required
- frequent exposure to the variable outside temperatures, including high heat, cold, direct sun, humidity, dust, rain, snow, ice, and other weather conditions
- subject to frequent interruptions, changing priorities, constant repetitive motion, high noise levels, flashing lights, and heavily populated environments
Job Qualifications
- High school diploma, GED, or equivalent preferred
- 2+ years of previous work experience in the areas of shows, acting, choreography, or performance events is highly desired
- ability to read, write, and speak fluent English
- Spanish or other bilingual language skills are a plus
- exceptional customer service skills
- strong written and verbal communication skills
- ability and desire to participate in delivering successful and high-quality events
- ability to follow direction, multi-task, handle stress, and work as part of a fast-paced team
Job Duties
- Supervise the daily operations of the Events & Entertainment team and any other assigned areas
- lead by example, attitude, and as a representation of Lake Compounce's core values
- act as an approachable mentor and coach to all assigned hosts
- ensure compliance with company and industry best practices, policies, and procedures to create a safe and productive environment for colleagues and guests
- become knowledgeable of performing the essential duties of all events-related positions and backfill these positions when needed
- participate in aspects of supervision of assigned employees, including training, performance coaching, and discipline
- ensure that all required meal and other breaks are being given in accordance with Connecticut law
- assist with team scheduling and timekeeping activities
- collaborate with park and corporate events leadership to evaluate current Events & Entertainment strategies at Lake Compounce
- manage the conceptualization, planning and execution of multiple events, concurrently
- become knowledgeable of all events that are scheduled at the park to align with all Sales & Marketing events promotions
- assist with the execution of live stage shows and other performances
- ensure strict compliance with all safety policies and procedures during events
- manage event & activation operations for scheduled in-park events
- ensure effective communication and coordination with park operations teams to deliver best in class prior to, day of, and post event execution
- proactively address and resolve any unexpected issues that may occur during event
- provide solution-based ideas to quickly and creatively resolve problems
- promptly escalate any maintenance issues, safety hazards, or emergencies to the proper authorities
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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