Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $41,500.00 - $58,600.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Employee assistance program
Career Development
Job Description
The Omni La Mansion del Rio is a prestigious luxury hotel located in the heart of downtown San Antonio, Texas. Ideally situated along the historic San Antonio Riverwalk, the hotel offers guests scenic views of the Paseo del Rio and is within walking distance to some of the city’s most iconic landmarks, including The Alamo, El Mercado, La Villita District, the Spanish Governor’s Palace, and the San Antonio Convention Center. As part of the Omni Hotels & Resorts brand, La Mansion del Rio is part of a globally recognized hotel chain known for delivering exceptional service, luxury accommodations, and memorable... Show More
Job Requirements
- Previous supervisory hotel front office and/or housekeeping experience
- Ability to work a flexible schedule including nights, weekends, and holidays
- Ability to stand for the entire scheduled shift
- Customer service oriented
- Ability to multi-task
- Detail oriented
- Excellent organizational skills
- Knowledge of property management systems and related computer programs
Job Qualifications
- Previous supervisory hotel front office and/or housekeeping experience
- Luxury hotel preferred
- Ability to work a flexible schedule including nights, weekends, and holidays
- Ability to stand for the entire scheduled shift
- Customer service oriented
- Ability to multi-task
- Detail oriented
- Excellent organizational skills
- Knowledge of property management systems and related computer programs
Job Duties
- Assist in all training with associates to meet Omni standards
- Process guest check-ins and check-outs according to Omni moments of service and standard operating procedures
- Handle guest complaints while maintaining a satisfactory impression
- Knowledge of various hotel computer systems
- adhere to all systems and controls of the front office and appropriate areas of responsibilities
- Complete daily reports such as rate discrepancy report, check-out with balance report, and daily credit check
- Block/assign applicable arrivals for the following day, i.e. VIPs, ESPs, special requests
- Work closely with the loyalty ambassador to ensure all select guests are being tracked and serviced
- Prepare group information sheets
- Assure knowledge and training of marketing programs of company and hotel
- Complete weekly inventory to ensure adequate amount of supplies
- Communicate with all department managers on continuing basis (shift changes/night audit)
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
You may be also interested in: