Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $41,500.00 - $58,600.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
employee discount
Retirement Plan
Job Description
The Omni La Mansion del Rio is a distinguished luxury hotel ideally located along the historic San Antonio Riverwalk in downtown San Antonio, Texas. Nestled among the scenic banks of Paseo del Rio, the hotel offers guests breathtaking views and immediate access to some of San Antonio's most famous landmarks, including the Alamo, El Mercado, La Villita District, the Spanish Governor's Palace, and the San Antonio Convention Center. As part of the highly reputed Omni Hotels & Resorts brand, La Mansion del Rio combines historic charm with modern luxury, creating a unique and memorable experience for both leisure and business... Show More
Job Requirements
- Previous supervisory hotel front office and/or housekeeping experience is required
- Must be able to work a flexible schedule
- Willingness to work nights, weekends, and holidays
- Ability to stand for the entire scheduled shift
- Customer service oriented
- Ability to multi-task
- Detail oriented
- Excellent organizational skills
- Knowledge of property management systems and related computer programs
Job Qualifications
- Previous supervisory hotel front office and/or housekeeping experience is required, luxury hotel preferred
- Must be able to work a flexible schedule and willingness to work nights, weekends, and holidays
- Ability to stand for the entire scheduled shift
- Customer service oriented
- Ability to multi-task
- Detail oriented
- Excellent organizational skills
- Knowledge of Property Management Systems and related computer programs
Job Duties
- Assist in all training with associates to meet Omni standards
- Process guest check-ins and check-outs according to Omni's Moments of Service and Standard Operating Procedures
- Handle guest complaints while maintaining a satisfactory impression
- Knowledge of various hotel computer systems and adhere to all systems and controls of the Front Office and appropriate areas of responsibilities
- Complete daily reports such as rate discrepancy report, check-out with balance report, and daily credit check
- Block/assign applicable arrivals for the following day such as VIPs, ESPs, and Special Requests
- Work closely with the Loyalty Ambassador to ensure all select guests are being tracked and serviced
- Prepare group information sheets
- Assure knowledge and training of Marketing Programs of company and hotel
- Complete weekly inventory to ensure adequate amount of supplies
- Communicate with all department managers on continuing basis including shift changes and night audit
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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