Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $41,500.00 - $58,600.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Employee assistance program
Training and Development
Job Description
Omni La Mansion del Rio is a prestigious luxury hotel located in the heart of downtown San Antonio, Texas, nestled along the historic Riverwalk, one of the city's most beautiful and iconic destinations. Situated conveniently near top landmarks such as the Alamo, El Mercado, La Villita District, Spanish Governor's Palace, and the San Antonio Convention Center, the hotel offers guests a unique blend of rich history, vibrant culture, and modern comfort. Known for its impeccable service and elegant ambiance, Omni La Mansion del Rio has earned a stellar reputation for delivering an exceptional guest experience characterized by warmth, professionalism, and... Show More
Job Requirements
- Previous supervisory hotel front office and/or housekeeping experience is required, luxury hotel preferred
- Must be able to work a flexible schedule and willingness to work nights, weekends, and holidays
- Ability to stand for the entire scheduled shift
Job Qualifications
- Previous supervisory hotel front office and/or housekeeping experience
- Customer service oriented
- Ability to multi-task
- Detail oriented
- Excellent organizational skills
- Knowledge of property management systems and related computer programs
Job Duties
- Assist in all training with associates to meet Omni standards
- Process guest check-ins and check-outs according to Omni's Moments of Service and standard operating procedures
- Handle guest complaints while maintaining a satisfactory impression
- Knowledge of various hotel computer systems
- adhere to all systems and controls of the front office and appropriate areas of responsibilities
- Complete daily reports such as rate discrepancy report, check-out with balance report, and daily credit check
- Block/assign applicable arrivals for the following day including VIPs, ESPs, and special requests
- Work closely with the Loyalty Ambassador to ensure all select guests are being tracked and serviced
- Prepare group information sheets
- Assure knowledge and training of marketing programs of company and hotel
- Complete weekly inventory to ensure adequate amount of supplies
- Communicate with all department managers on continuing basis including shift changes and night audit
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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