Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $12.00 - $16.00
Work Schedule
Standard Hours
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
training programs
Flexible Schedule
Job Description
Seneca Gaming Corporation is a prominent entity in the entertainment and hospitality industry, known for operating high-quality gaming and dining establishments. As part of a well-respected organization, Seneca Niagara Casino provides a dynamic and engaging environment for patrons looking to enjoy premier gaming experiences alongside exceptional dining services. The corporation is committed to delivering excellence through its diverse venues, which include fine dining restaurants that cater to guests seeking an upscale culinary experience. The casino environment is vibrant and fast-paced, offering employees the chance to grow their skills in a professional setting that values quality service and customer satisfaction.
<... Show More
<... Show More
Job Requirements
- Must be 18 years of age or older upon employment
- High school diploma or equivalency preferred
- Previous customer service or three (3) years fine dining experience preferred
- Must possess excellent communication skills
- Ability to write routine correspondence and to speak effectively and interact well with the guest and employees
- Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner
- Must be able to stand, walk and move through all areas of the dining room for a lengthy period of time
- Must be able to assist with special needs of customers (i.e. helping the elderly from their chair, assisting with coats, pulling out the chair for the guest etc.)
- Must maintain physical stamina and proper mental attitude to work under pressure in a fast-paced environment and effectively deal with guests, management, employees, and members of the business community in all situations
Job Qualifications
- Must be 18 years of age or older upon employment
- High school diploma or equivalency preferred
- Previous customer service or three (3) years fine dining experience preferred
- Must possess excellent communication skills
- Ability to write routine correspondence and to speak effectively and interact well with the guest and employees
- Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner
- Must remain calm and professional in a fast paced environment
- Must have an outgoing, friendly personality and a cheerful accommodating disposition
- Be organized and utilize time well
- Must be a team player
Job Duties
- Report to work on time, well-groomed in full uniform with badge on upper left side of uniform
- Provide prompt, friendly, and courteous service
- be hospitable, friendly and polite to all guests, co-workers and management
- Greet guests within ten (10) seconds of arriving at the door with the appropriate greeting
- Ask the guest if they have a reservation
- Be knowledgeable of the standards of American Service in a fine dining restaurant as well as proper wine service
- Know the proper etiquette of taking/giving coats, seating, handing out menus
- Have a consistent awareness of all activities occurring in dining room at all times
- Be proactive in assisting seated guests and those waiting to be seated
- Consistently check dining room environment to ensure the ambiance is impeccable
- Have a strong understanding of the philosophies and goals associated with a fine dining host/hostess and be supportive of them at all times
- Perform any duties assigned by the manager or shift manager
- Assist all other employees in performing their duties whenever required
- Be familiar with all check and cashiering procedures
- Be knowledgeable of Seneca Niagara Casino's history as well as the map of the property, location of restrooms, telephones, and hours of operation of stores and restaurants to handle guest inquiries
- Answer telephone calls appropriately according to host/hostess manual
- Review all server stations and shifts upon start of work shift
- Maintain full knowledge of menu, wine lists, and daily features
- Have a consistent awareness of all activities occurring in each station
- Visibly monitor service and performance of each server
- Assist Fine Dining Assistant Waiter/Waitress when needed to prepare a table to seat guests
- Complete designated opening and closing side work daily and check with manager or shift manager before clocking out
- Maintain a current understanding of all policy and guidelines regarding information security including the Seneca Gaming Corporation Acceptable Use Policy
- Understand and comply with all information security policies and procedures at all times
- Provide exceptional customer service to all patrons and communicate in a pleasant, friendly and professional manner at all times
- Maintain a professional work environment with supervisors, managers and staff
- Meet the attendance guidelines of the job and adhere to regulatory, departmental and company policies
- Must complete all required SGC Training programs within nine (9) months from commencement of employment
- Attend all necessary meetings
- Duties, responsibilities, requirements and expectations pertaining to this job are subject to change as needed
- Hours are determined by a 24-hour schedule
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.