Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $12.00 - $16.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
Uniform allowance
Job Description
Seneca Gaming Corporation is a prominent entertainment company known for its diverse gaming and hospitality operations. Operating primarily within the casino and hospitality sector, Seneca Gaming Corporation strives to offer an exceptional experience to its patrons by combining luxury, professionalism, and high-quality service. Over the years, the company has built a reputation for maintaining a customer-focused environment, fostering growth and opportunity for its employees, and supporting the local community through various initiatives. The company’s culture emphasizes integrity, respect, and a commitment to excellence, making it a sought-after employer in the region.
The Fine Dining Host/Hostess position at Seneca Gaming Corporati... Show More
The Fine Dining Host/Hostess position at Seneca Gaming Corporati... Show More
Job Requirements
- Must be 18 years of age or older upon employment
- High school diploma or equivalency preferred
- Previous customer service or three (3) years fine dining experience preferred
- Must possess excellent communication skills
- Ability to write routine correspondence and to speak effectively and interact well with the guest and employees
- Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner
- Must remain calm and professional in a fast paced environment
- Must have an outgoing, friendly personality and a cheerful accommodating disposition
- Be organized and utilize time well
- Must be a team player
Job Qualifications
- Must be 18 years of age or older upon employment
- High school diploma or equivalency preferred
- Previous customer service or three (3) years fine dining experience preferred
- Must possess excellent communication skills
- Ability to write routine correspondence and to speak effectively and interact well with the guest and employees
- Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner
- Must remain calm and professional in a fast paced environment
- Must have an outgoing, friendly personality and a cheerful accommodating disposition
- Be organized and utilize time well
- Must be a team player
Job Duties
- Report to work on time, well-groomed in full uniform with badge on upper left side of uniform
- Provide prompt, friendly, and courteous service
- be hospitable, friendly and polite to all guests, co-workers and management
- Greet guests within ten (10) seconds of arriving at the door with the appropriate greeting
- ask the guest if they have a reservation
- Be knowledgeable of the standards of American Service in a fine dining restaurant as well as proper wine service
- Know the proper etiquette of taking/giving coats, seating, handing out menus
- Have a consistent awareness of all activities occurring in dining room at all times
- Be proactive in assisting seated guests and those waiting to be seated
- Consistently check dining room environment to ensure the ambiance is impeccable
- Have a strong understanding of the philosophies and goals associated with a fine dining host/hostess and be supportive of them at all times
- Perform any duties assigned by the manager or shift manager
- Assist all other employees in performing their duties whenever required
- Be familiar with all check and cashiering procedures
- Be knowledgeable of Seneca Niagara Casino's history as well as the map of the property, location of restrooms, telephones, and hours of operation of stores and restaurants to handle guest inquiries
- Answer telephone calls appropriately according to host/hostess manual
- Review all server stations and shifts upon start of work shift
- Maintain full knowledge of menu, wine lists, and daily features
- Have a consistent awareness of all activities occurring in each station
- Visibly monitor service and performance of each server
- Assist Fine Dining Assistant Waiter/Waitress when needed to prepare a table to seat guests
- Complete designated opening and closing side work daily and check with manager or shift manager before clocking out
- Maintain a current understanding of all policy and guidelines regarding information security including the Seneca Gaming Corporation Acceptable Use Policy
- Provide exceptional customer service to all patrons and communicate in a pleasant, friendly and professional manner at all times
- Maintain a professional work environment with supervisors, managers and staff
- Meet the attendance guidelines of the job and adhere to regulatory, departmental and company policies
- Must complete all required SGC Training programs within nine (9) months from commencement of employment
- Attend all necessary meetings
- Duties, responsibilities, requirements and expectations pertaining to this job are subject to change as needed
- Hours are determined by a 24-hour schedule
- Review log book upon start of shift to identify special table set-ups, instructions, cover counts, VIP reservations, special guests and large parties
- Ensure that all menus and wine lists are correct and free from stains, tears, or bends and that there are enough menus and wine lists to meet business needs
- Maintain a neat and organized work station
- Seat guests according to party sizes, special needs, and rotate sections properly and efficiently
- Remove extra settings quickly and neatly handling silverware, glasses, and china according to host manual
- Upon departure, assist guests with coats and chairs, thank them, and invite them to return
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.