Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $10.00 - $15.00
Work Schedule
Rotating Shifts
Standard Hours
Day Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
401(k) Plan
Employee Discounts
Training and development programs
flexible scheduling
Job Description
Seneca Gaming Corporation is a well-established leader in the entertainment and hospitality industry, primarily operating casino and resort properties that deliver an exceptional customer experience to visitors from across the nation. The corporation is known for its commitment to excellence, ensuring guests receive top-tier service within a vibrant and professional environment. Seneca Niagara Casino, one of its premier establishments, offers a luxurious gaming and dining experience, consistently upholding the highest standards of service, safety, and guest satisfaction.
The role of Fine Dining Assistant Waiter at Seneca Niagara Casino is crucial in supporting the restaurant's mission to provide an outstanding dinin... Show More
The role of Fine Dining Assistant Waiter at Seneca Niagara Casino is crucial in supporting the restaurant's mission to provide an outstanding dinin... Show More
Job Requirements
- Must be 18 years of age or older upon employment
- Must be able to stand, walk, and move throughout dining room and bars for lengthy periods
- Must be able to carry up to 50 pounds
- Ability to assist guests with special needs such as helping elderly with chairs and coats
- Must maintain physical stamina and a positive mental attitude to work under pressure
- Must comply with Seneca Gaming Corporation policies and procedures
- Must complete all required training programs within nine months
- Must work flexible hours including nights, weekends, and holidays
- Must be well-groomed and wear full uniform with badge
- Must have basic knowledge of menu, wine lists, drinks, and daily features
- Must be able to push, pull and maneuver heavy carts weighing 100 to 500 pounds
- Ability to work in an environment with moderate noise level and permitted smoking
Job Qualifications
- High school diploma or equivalency preferred
- Previous customer service or fine dining experience preferred
- Proficient in large tray service
- Ability to operate equipment such as juicer, cutting boards, soda guns, ice machines, glass washing machines, non-alcoholic frozen drink machines, and ice tea machines
- Excellent communication skills
- Ability to resolve problems and conflicts diplomatically
- Outgoing, friendly personality with a cheerful disposition
- Ability to remain calm and professional in a fast-paced environment
- Organized and efficient time management
- Team player
Job Duties
- Report to work on time and in proper uniform with badge on upper left side
- Assist hostess, waiter/waitress, and bartender as needed
- Greet guests promptly with water and bread and replenish as necessary
- Perform proficient large tray service including clearing, stacking, and balancing trays
- Maintain a hospitable and polite demeanor with guests, co-workers, and management
- Remove dishes and used silverware after each course and replace any items guests may need
- Wrap guest food when required
- Perform duties assigned by manager or shift manager
- Assist other employees as needed
- Be familiar with check and cashiering procedures
- Remain attentive to guests and exceed their expectations
- Know the casino’s history, property map, and location of amenities to handle guest inquiries efficiently
- Have basic knowledge of menu, wine lists, drinks, and daily features
- Monitor dining room activities continuously
- Properly clear and reset tables according to assistant waiter manual
- Prepare fruit, fill ice bins, and clean ashtrays
- Wash glasses for the bartender and clear bar debris
- Complete designated opening and closing side work daily
- Adhere to information security policies
- Provide exceptional customer service at all times
- Meet attendance guidelines and company policies
- Complete all required Seneca Gaming Corporation training programs within nine months
- Attend necessary meetings
- Duties and expectations subject to change
- Hours are determined by a 24-hour schedule
- Review log book at shift start for instructions and special set-ups
- Maintain neat and organized work station
- Check and clean chairs, bar stools, and floors
- Clean tray stands daily
- Maintain bread area and kitchen areas during dining hours
- Assist guests with chairs and coats upon departure
- Set up bar for food service
- Push, pull, and turn four wheel carts weighing 100 to 500 pounds
- Unload cart and place orders in pre-designated areas
- Remove trash and sort recyclables multiple times per shift
- Clean floors and mats behind bars
- Change Bag in Box, CO2 tanks, and tap kegs
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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please contact the employer.