Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $19.25 - $1.00
Work Schedule
Rotating Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Paid holidays
Career development opportunities
Job Description
H-E-B is one of the largest independently owned food retailers in the United States, operating over 400 stores across Texas and Mexico, with annual sales exceeding 31 billion dollars. Known for its innovation and customer-centric approach, H-E-B has established itself as a leader in the grocery retail space as well as expanding into restaurant and bar services. The company combines exceptional food offerings with outstanding service to create a distinctive yet familiar neighborhood dining experience that appeals to a broad spectrum of customers. As a partner-owned company, H-E-B values commitment, hard work, and dedication to quality and customer satisfaction, giving... Show More
Job Requirements
- Minimum age 18
- experience in restaurant leadership
- experience in H-E-B restaurant preferred
- experience with restaurant point of sale (POS) systems preferred
- completion of alcohol seller training and cash handling training upon hire
- ability to function in fast-paced retail environment
- ability to work extended hours and rotating schedules
- ability to safely maneuver around moving mechanical parts
- ability to frequently reach at waist and grasp
- frequent exposure to fumes, airborne particles, and toxic or caustic materials
- frequent standing and walking
- frequent exposure to wet and cold conditions
- occasional reaching overhead, at shoulder, knee, floor
- ability to bend, stoop, squat, crouch, kneel, climb stairs, pivot, twist, push, pull with arms
- ability to perform fine motor movements and shoulder circumduction
- occasional exposure to heat, ambient temperatures, and loud noise
- ability to lift 50 lbs and manage loads in excess of 50 lbs within safe lifting limits
Job Qualifications
- Experience in restaurant leadership
- expert customer service and communication skills
- basic culinary knowledge
- understanding of nutrition values and ingredients preferred
- strong reading, writing, and math skills
- strong computer skills including MS Office and internet
- organization and planning skills
- ability to lead a restaurant function and partners
- ability to handle guest feedback and resolve problems effectively
- ability to maintain a positive attitude when balancing multiple priorities
Job Duties
- Provide work direction and supervise Partners
- serve as communication conduit for management
- train Partners on customer service, compliance, food safety, sanitation, and equipment operation
- work with manager during peak times and perform closing responsibilities
- assist in inventory control and purchasing duties
- perform front-of-house service duties
- provide superior customer service and promote a safe environment for all guests
- answer customer questions and assist with menu and beverage selections
- provide detailed information on menu items, specials, beer, and wine
- address and resolve complaints
- merchandise products effectively using suggestive selling
- perform front-of-house partner duties frequently
- perform back-of-house duties including food preparation, plating, and ingredient ordering
- ensure compliance with TABC regulations
- ensure compliance with department and store standard operating procedures
- complete required logs for area of responsibility
- maintain cleanliness and sanitation of sales floor, display cases, prep areas, and equipment
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Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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