Job Overview
Employment Type
Part-time
Compensation
Type:
Hourly
Rate:
Range $20.00 - $28.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Paid Time Off
sick leave
Retirement Plan
Employee assistance program
Job Description
KPBS is a dynamic public media organization serving the greater San Diego community with a range of informative, cultural, entertaining, and educational programming. As the public television and radio station licensed to San Diego State University, KPBS supports and advances the university's mission by enlightening and empowering its audience through national and locally produced content. This includes creating programming that reflects the unique stories of San Diego and its people, which is also distributed on a national scale. KPBS fosters a vibrant community connection, not only through its media offerings but also by engaging with members and donors through various... Show More
Job Requirements
- High school diploma or equivalent
- 4-years of progressively responsible experience in an office or administrative environment
- Candidate must reside in California and live within a commutable distance from SDSU at time of hire
- Job offer is contingent upon satisfactory clearance based on background check results
Job Qualifications
- Demonstrated knowledge of public broadcasting, public radio and public television programming as well as the operations of non-profit organizations
- Ability to take initiative consistent with the standards by which the department operates
- make suggestions for improvements and help to aggregate data that can inform those improvements
- Ability to understand standard office procedures
- to operate standard office equipment
- to learn office technology systems
- and to perform basic mathematical calculations
- Ability to communicate with the public in a warm, friendly & knowledgeable manner
- display professionalism
- Demonstrated written and oral communication skills, with a sound foundation in formal writing including English grammar, spelling, and punctuation
- Ability to use a variety of internet browsers, databases and research tools is essential
- Demonstrated proficiency in data entry in both accuracy and efficiency
- Demonstrated ability to plan, organize, coordinate, and perform work in various situations that requires the ability to adapt where numerous and diverse demands are involved
- Demonstrated ability to keep materials organized, updated and filed for quick and easy access
- Detail oriented with the ability to work on multiple tasks
- Demonstrated ability to maintain attention to small and large details
- Ability to work independently and as a team member participating in member cultivation efforts, station events and fundraising campaigns
- Ability to display excellent interpersonal communication skills
- establish and maintain cooperative and cordial working relations with a wide range of internal and public contacts
- Demonstrated competence in understanding, interpreting, and communicating procedures, policies, information, ideas and instructions
- Demonstrated ability to navigate unique and nuanced situations with sound judgment and effective problem-solving skills
- Ability to utilize and be guided by the KPBS mission statement
Job Duties
- Provide a physical presence in the KPBS lobby
- ensuring visitors/guests are greeted professionally, checked-in, and put in touch with the appropriate KPBS staff
- Answer the main lobby phone lines
- route callers to the appropriate staff, department or area for further assistance
- Answer the public-facing lobby email account
- forward emails to the appropriate staff, department or area as necessary
- Provide permits to guests of the station either in person or electronically
- Maintain the associated logs and Google calendars to manage the stations’ parking needs
- Sign for deliveries and ensure that the mail department is aware when packages have arrived and are ready for pick up and distribution
- Escalate information about any potential or actual security or emergency concerns to the appropriate staff or campus resources
- Ensure that visitors receive a badge and are registered in our tracking software, ensuring an accurate daily visitor record in the electronic badging system and making sure the system is functioning properly
- Complete daily walkthroughs, consisting of 15 minutes at opening and 15 minutes at closing, ensuring the building is ready for tour
- Facilitate the member tour program and coordinate with other staff as necessary to ensure tour success
- Respond to calls, mail, voice mail, e-mail, and member communications
- Provide members with a copy of their official tax receipt for the previous calendar year upon request
- Provide routine technical assistance for activation and use of Passport and on-demand streaming library
- Work to enhance the relationship internally and externally with KPBS by making suggestions that can lead to increased participation in viewing/listening, event attendance, and/or membership support
- Escalate difficult questions to the Audience and Member Services Supervisor as needed
- Perform other duties as assigned
- Train the Lobby Assistant and other individuals who serve as the backup for the Lobby Receptionist
- Update and maintain the front lobby resource manual, KPBS all-staff directory, and electronic staff directory
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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