Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $37,700.00 - $60,500.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Paid Time Off
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
401(k)
paid leave
paid bereavement
on-demand pay
meal plan
Employee Discounts
Tuition Discount
Holiday pay
Paid sick leave
Job Description
SSA (The SSA Group) has been a leading partner in the hospitality and cultural attraction industries for over fifty years. The company specializes in integrating admissions, culinary services, and retail operations to create a cohesive and memorable guest experience. SSA’s team is dedicated to innovating and connecting with people through their proprietary approach known as 452 Hospitality. This philosophy emphasizes operational intelligence and human connection as cornerstones for delivering exceptional service and fostering meaningful, lasting experiences for clients and their communities. As a member of the SSA family, employees are part of a culture that values inclusion, sustainability, and ongoing... Show More
Job Requirements
- Strong interpersonal and communication skills including ability to articulate with General Manager and personnel
- Proven leadership skills with an understanding of the importance of team building and development
- Exceptional problem solving and decision making skills combined with ability to be organized
- Demonstrates multi-tasking, detail, analytical, planning and leadership skills
- Demonstrates ability to remain flexible in a fast-paced environment
- Ideal candidate is a team player personable professional upbeat and energetic takes initiative uses tact and diplomacy
- Computer knowledge and skill level for basic office functions
- Physical ability to stand for extended periods and to move and handle boxes (10-35lbs) as necessary to operation which entails lifting and perform all functions as set forth above
- Ability to work varied hours/days including nights weekends and holidays as needed
- Three years supervisory experience
Job Qualifications
- Three years supervisory experience
- Proven leadership skills with an understanding of the importance of team building and development
- Strong interpersonal and communication skills including ability to articulate with General Manager and personnel
- Exceptional problem solving and decision making skills
- Demonstrated multi-tasking, detail orientation, analytical, planning and leadership abilities
- Ability to remain flexible in a fast-paced environment
- Team player with personable, professional, upbeat and energetic demeanor
- Initiative taker who uses tact and diplomacy
- Computer literacy for basic office functions
Job Duties
- Live out 452 Hospitality by delivering warm, welcoming, and memorable experiences for every guest and client
- Ensure restaurant is adequately prepped and staffed (BOH) for daily operation
- Oversees location kitchen duties, ensuring quickservice, food service, safety and quality, availability, merchandising, and guest service standards are all met and exceeded
- Oversight of safety logs, including food temperatures, rotation, and waste
- Ensures proper uniform, hygiene, handwashing, and glove use with staff
- Responsible for supporting SSAfety training with knife handling skills, ensuring all direct reports display proper use of knife and slicers
- Creates daily prep and items lists, delegating to employees as necessary
- Actively helps to support operations and fill holes as necessary to ensure smooth service
- Maintains a checklist of routine or daily cleaning tasks and ongoing projects or menu planning
- Assigns associates to duties, coaching through projects daily tasks and guest interaction
- Actively and efficiently responds to guest and client feedback, with report to the operations manager to ensure that any potential complaints are mitigate against further occurrence
- Oversees personnel duties, including but not limited to training new employees and issuing performance reviews
- Actively managing and issuing progressive documentation to coach and counsel the employee on performance with oversight from operations manager
- Reports employee attendance and any hour discrepancies to the payroll department
- Oversees break and rest break management for BOH employees
- Inspects equipment and performs routine maintenance and cleaning as necessary
- Assists team to ensure all tasks are completed in a timely manner through helping complete daily tasks as necessary
- Communicates up to the Regional Executive Chef and Food Service Operations Manager in regard to any issues seen with daily service or quality
- Works directly with restaurant supervisor(s) to ensure respective locations are operating to standard
- Remains knowledgeable of and supervises in accordance with all applicable local, state and federal laws
- Perform other tasks as deemed necessary
- Maintain a clean, safe and organized work environment
- Uphold and demonstrate a complete understanding of company policies and procedures
OysterLink is built for hospitality recruitment.
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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