Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $19.00 - $21.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
full-time employment
Overtime pay eligibility
Paid Time Off
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
voluntary benefits options
401(k) program with 15% company match
Paid parental leave
paid bereavement leave
on-demand pay program
meal plan
Employee Discounts
Tuition Discount
Holiday pay
Paid sick leave
Job Description
SSA Group is a renowned hospitality management company with over 50 years of experience partnering with cultural attractions to design exceptional hospitality experiences. Known for its innovative and people-focused approach, SSA Group integrates admissions, culinary, and retail services to create seamless guest journeys that leave lasting impressions. Their foundational philosophy, termed 452 Hospitality, emphasizes people, innovation, and operational intelligence to consistently deliver warm, welcoming, and memorable service moments. SSA Group operates within diverse venues, including museums, science centers, and cultural attractions, ensuring their partners can remain mission-focused while SSA expertly manages the hospitality side of their businesses.
The Greensboro Sc... Show More
The Greensboro Sc... Show More
Job Requirements
- strong interpersonal and communication skills including ability to articulate to general manager and personnel
- proven leadership skills with understanding of importance of team building and development
- exceptional problem solving and decision making skills combined with ability to be organized
- ability to multitask, detail, analytical, planning and leadership skills
- ability to remain flexible in fast-paced environment
- team player, personable, professional, upbeat and energetic, takes initiative, uses tact and diplomacy
- computer knowledge and skill level for basic office functions
- physical ability to stand for extended periods and move and handle boxes (10-35lbs) as necessary
- ability to work varied hours including nights, weekends and holidays as needed
Job Qualifications
- three years supervisory experience
- strong interpersonal and communication skills
- proven leadership skills with an understanding of team building and development
- exceptional problem solving and decision making skills
- ability to multitask, plan, and lead
- ability to remain flexible in fast-paced environment
- team player with professional, upbeat and energetic attitude
- initiative using tact and diplomacy
- computer knowledge for basic office functions
Job Duties
- live out 452 Hospitality by delivering warm, welcoming, and memorable experiences for every guest and client
- ensure restaurant is adequately prepped and staffed (BOH) for daily operation
- oversee location kitchen duties, ensuring quickservice, food service, safety and quality, availability, merchandising, and guest service standards are all met and exceeded
- oversee safety logs, including food temperatures, rotation, and waste
- ensure proper uniform, hygiene, handwashing, and glove use with staff
- support SSAfety training with knife handling skills, ensuring all direct reports display proper use of knife and slicers
- create daily prep and items lists, delegating to employees as necessary
- actively help to support operations and fill holes as necessary to ensure smooth service
- maintain a checklist of routine or daily cleaning tasks and ongoing projects or menu planning
- assign associates to duties, coaching through projects daily tasks and guest interaction
- actively and efficiently respond to guest and client feedback, reporting to the operations manager to ensure that any potential complaints are mitigated against further occurrence
- oversee personnel duties including training new employees and issuing performance reviews
- actively manage and issue progressive documentation to coach and counsel employees on performance with oversight from operations manager
- report employee attendance and any hour discrepancies to payroll
- oversee break and rest break management for BOH employees
- inspect equipment and perform routine maintenance and cleaning
- assist team to ensure all tasks are completed timely by helping complete daily tasks
- communicate with Regional Executive Chef and Food Service Operations Manager regarding service or quality issues
- work with restaurant supervisor(s) to ensure locations are operating to standard
- remain knowledgeable of and supervise according to all applicable local, state and federal laws
- perform other tasks as necessary
- maintain a clean, safe, and organized work environment
- uphold and demonstrate complete understanding of company policies and procedures
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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