Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $20.00 - $22.00
Work Schedule
Day Shifts
Weekend Shifts
Night Shifts
Benefits
Paid Time Off
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
401k plan
paid leave
Job Description
SSA has been a trusted partner to cultural attractions for over 50 years, specializing in creating exceptional hospitality experiences that allow our partners to stay focused on their core missions. As a service company, SSA merges admissions, culinary, and retail operations with innovation and personal connection to nurture seamless guest journeys. At the heart of SSA's philosophy is 452 Hospitality, a unique approach emphasizing people, innovation, and operational intelligence to craft memorable moments that leave a lasting impact on visitors and communities alike. This dedication to excellence extends across all aspects of our operation, reflecting our commitment to service, quality,... Show More
Job Requirements
- Strong interpersonal and communication skills including ability to articulate with General Manager and personnel
- Proven leadership skills and understanding of team building and development
- Exceptional problem solving and decision making skills
- Ability to multitask and demonstrate detail, analytical, planning and leadership skills
- Ability to remain flexible in a fast-paced environment
- Team player, personable, professional, upbeat and energetic
- Initiative and use of tact and diplomacy
- Computer knowledge for basic office functions
- Physical ability to stand for extended periods and to move and handle boxes 10-35lbs
- Ability to work varied hours including nights, weekends and holidays
Job Qualifications
- Three years supervisory experience
- Strong interpersonal and communication skills
- Proven leadership skills with team building and development
- Exceptional problem solving and decision making abilities
- Ability to multitask with detail and analytical skills
- Flexibility to work in a fast-paced environment
- Professional, personable, upbeat and energetic attitude
- Computer proficiency for basic office functions
Job Duties
- Live out 452 Hospitality by delivering warm, welcoming, and memorable experiences for every guest and client
- Ensure restaurant is adequately prepped and staffed for daily operation
- Oversee location kitchen duties ensuring food service, safety, quality, merchandise standards and guest service standards are met
- Manage safety logs including food temperatures, rotation, and waste
- Ensure proper uniform, hygiene, handwashing, and glove use with staff
- Support SSAfety training including knife handling skills
- Create daily prep and items lists and delegate to employees
- Support operations and fill in as necessary to ensure smooth service
- Maintain checklist of routine cleaning tasks and ongoing projects
- Assign associates to duties and coach through projects, daily tasks and guest interaction
- Respond efficiently to guest and client feedback and report to operations manager
- Oversee personnel duties including training new employees and issuing performance reviews
- Manage progressive documentation for employee coaching and counsel
- Report employee attendance and hour discrepancies to payroll
- Inspect equipment and perform routine maintenance
- Communicate with Regional Executive Chef and Food Service Operations Manager about daily service issues
- Work with restaurant supervisor to ensure locations meet standards
- Remain knowledgeable and supervise compliance with all applicable laws
- Maintain a clean, safe and organized work environment
- Uphold company policies and procedures
- Perform other tasks as deemed necessary
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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