Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Salary
Rate:
Range $37,500.00 - $60,100.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Paid Time Off
Medical insurance
Dental Insurance
Vision Insurance
401(k) Plan
Supplemental Insurance
Training and Career Development
Tuition Discount
Parental leave
Meal Plan and Employee Discounts
Job Description
SSA Group is a leading company that partners with zoos, aquariums, museums, and various cultural attractions across the United States to integrate dining, retail, admissions, and more. With 50 years of industry experience, SSA Group has continually evolved to refine best practices while pioneering innovative strategies to enhance revenue opportunities for its partners. The company places strong emphasis on pillars such as sustainability, inclusivity, and innovation, making it a transformative force within the cultural attraction industry. SSA was founded by families, for families, and operates with a deep sense of love, dedication, and commitment to providing exceptional service. The focus... Show More
Job Requirements
- High school diploma or equivalent
- minimum of three years supervisory experience in food service or related industry
- strong communication skills
- leadership and team development ability
- problem solving and organizational skills
- capacity to multitask in a fast-paced environment
- physical ability to stand for extended periods and lift 10-35 lbs
- computer literacy for basic office functions
- availability to work varied hours including nights, weekends and holidays
- knowledge of food safety and hygiene standards
- ability to train and evaluate staff
- adherence to company policies
- willingness to promote inclusivity and sustainability.
Job Qualifications
- Three years supervisory experience
- strong interpersonal and communication skills
- proven leadership skills with team building and development experience
- exceptional problem solving and decision making skills
- ability to multitask, plan and lead in a fast-paced environment
- flexibility and adaptability
- team player with professionalism and tact
- computer proficiency for basic office functions
- knowledge of safety protocols and food handling best practices
- understanding of local, state and federal regulations
- commitment to sustainability and inclusivity
- ability to conduct employee training and performance evaluations.
Job Duties
- Perform the steps of SSA EXTRA Guest Service to ensure a memorable experience for every guest and client
- ensure restaurant is adequately prepped and staffed for daily operation
- oversee location kitchen duties ensuring quick service, food safety and quality, availability, merchandising and guest service standards are met and excelled
- oversee safety logs including food temperatures, rotation and waste
- ensure proper uniform, hygiene, handwashing and glove use with staff
- support SSAfety training with knife handling skills and ensure proper use of knives and slicers
- create daily prep and item lists, delegating to employees as necessary
- actively support operation and fill holes as necessary to ensure smooth service
- maintain a checklist of routine or daily cleaning tasks and ongoing projects or menu planning
- assign associates to duties, coaching through daily tasks and guest interaction
- respond efficiently to guest and client feedback and report to operations manager
- oversee personnel duties such as training new employees, issuing performance reviews, managing progressive documentation, reporting attendance and hour discrepancies, and overseeing break management
- inspect equipment and perform routine maintenance and cleaning
- communicate with Regional Executive Chef and Food Service Operations Manager on daily service or quality issues
- work with restaurant supervisors to ensure locations meet operational standards
- remain knowledgeable of and comply with all applicable laws
- maintain a clean, safe and organized work environment
- uphold company policies and procedures
- perform other tasks as needed.
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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