Kissel Uptown Oakland, Unbound Collection - Director Front Office
Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $76,000.00 - $80,000.00
Work Schedule
Standard Hours
Benefits
Daily Pay
Medical insurance
Dental Insurance
Vision Insurance
short-term disability insurance
long-term disability insurance
term life insurance
Paid Time Off
Employee assistance program
401k Retirement Plan
Job Description
Kissel Uptown Oakland is a luxury hotel located in the vibrant Uptown district of Oakland, California, renowned for its eclectic arts and entertainment scene. The hotel stands in a restored and reimagined Beaux-Arts style building featuring grand architecture with towering columns, locally commissioned artworks, bold décor, and ample natural light. Guests at the property enjoy proximity to diverse restaurants, entertainment venues, shopping districts, and iconic landmarks such as the Art Deco Fox Theater, making it a preferred destination for travelers seeking both culture and convenience. The hotel's commitment to exceptional service and guest experiences is evident in its dedication to... Show More
Job Requirements
- Bachelor’s degree in Business or Hospitality Management preferred
- Associate’s degree with at least 3 years of front office management experience required
- Minimum 5 years of progressive front office management experience in large hotels preferred
- Certification in OnQ PMS or similar property management system preferred
- Ability to lead and direct the work of at least 3 full-time associates
- Availability to work needed hours to complete job responsibilities
- Strong analytical skills
- Ability to use discretion and independent judgment
- Effective communication skills
- Emergency response certification or ability to obtain
Job Qualifications
- Bachelor’s degree in Business or Hospitality Management preferred
- Associate’s degree with relevant experience accepted
- At least 5 years of progressive front office management experience in a 500+ room hotel preferred
- At least 3 years of front office management experience required if holding Associate’s degree
- Specific brand experience and OnQ PMS certification preferred
- Previous director level experience preferred
- Strong leadership and management skills
- Excellent communication and problem-solving abilities
Job Duties
- Directs and administers all guest services operations including guest service and registration, room inventory and availability, guest service standards and initiatives, product quality, cost controls and overall profitability, brand marketing initiatives, systems use and management, budgeting and forecasting, department management, policy and procedure implementation and enforcement and meeting participation and facilitation
- Monitors and develops associate performance including supervision, professional development, scheduling, counseling, evaluations and recognition and reward
- Monitors and assesses service and satisfaction trends, evaluates and addresses issues and makes improvements accordingly
- Initiates and implements marketing and up-selling techniques to promote hotel services and facilities to maximize room occupancy and overall revenue
- Implements and monitors all corporate marketing programs
- Ensures associates have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events
- Runs and completes daily reports, analyzes data and makes decisions based on data
- Resolves guest issues and concerns to guest satisfaction
- Recruits, interviews and trains associates
- Participates in the Property Manager on Duty program
- Is certified to respond to emergencies including operation of the Fire Panel and communication with emergency personnel
- Completes tasks or projects as assigned or required
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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