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Job Overview
Employment Type
Full-time
Work Schedule
Weekend Shifts
Benefits
Health Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
performance bonuses
flexible scheduling
Job Description
KFC Yum! Center operated by Legends Global is a premier multi-use entertainment venue located in Louisville, Kentucky. Known for hosting a diverse range of world-class events such as concerts, family shows, sporting events, and special functions, the KFC Yum! Center focuses on delivering a clean and safe environment to ensure the ideal entertainment guest experience and satisfaction. As one of the region’s leading entertainment destinations, the venue combines state-of-the-art facilities with exceptional service to create memorable experiences for all attendees. Legends Global, the operating company, is a renowned leader in the sports and entertainment industry with operations spanning five continents.... Show More
Job Requirements
- A minimum education level of ba/bs degree
- A minimum of 5 years of related work experience
- Must be highly organized and able to handle multiple projects simultaneously
- Must exhibit excellent leadership, problem-solving and communication skills
- Must be able to handle highly sensitive and confidential information
- Must be able to work events, multiple shifts, long hours, weekends and holidays as needed
- Must be able to move about quickly throughout arena
Job Qualifications
- Bachelor’s degree required
- Minimum 5 years related experience in event management or guest services
- Strong leadership and communication skills
- Proven ability to handle sensitive and confidential information
- Experience coordinating multi-departmental teams
- Ability to work flexible hours including nights, weekends, and holidays
- Excellent organizational and problem-solving abilities
- Familiarity with venue operations and emergency procedures
Job Duties
- Serve as primary on-site point of contact for venue to ensure successful event execution
- Develop understanding of departmental policies to coordinate event planning
- Communicate with departments to inform staff of event needs and updates
- Patrol and inspect venue for readiness, taking corrective actions as needed
- Manage issues during events to guarantee excellent client service
- Collaborate with University of Louisville to plan NCAA game operations
- Work with Box Office and production teams on CAD drawings for ticketed events
- Coordinate with finance to estimate production costs
- Compile and review MOD reports following events
- Assign first aid staffing based on event needs
- Create and submit staffing plans for event operations
- Present event cost estimates to finance and management
- Serve as escalation point for guest inquiries and complaints
- Enforce security policies ensuring safety and proper documentation
- Provide training and guidance to guest services and security staff
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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