Key Supervisor

Job Overview

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Employment Type

Hourly
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Compensation

Type:
Hourly
Rate:
Range $22.00 - $37.00
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Work Schedule

Flexible
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Benefits

Competitive wages
meal discounts
flexible schedules
Tips
Health Insurance
development opportunities

Job Description

Flynn Group, founded by Greg Flynn in 1999, began its journey with the acquisition of eight Applebee's locations. Over the ensuing two decades, the company experienced remarkable growth, not only by building new stores but also through acquiring other franchise operators, ultimately becoming the largest Applebee's franchisee in the world. This solid and expansive foundation enabled Flynn Group to diversify its portfolio, expanding into other brands, various countries, and distinct industries. Today, Flynn Group owns and operates over 460 Applebee's restaurants spanning 24 states, making it a dominant player in the casual dining sector.

Flynn Applebee's is one of ... Show More

Job Requirements

  • Mobility during entire shift
  • must stand and exert well-paced mobility for up to four hours
  • capable of using knives and food preparation equipment
  • able to safely reach, bend, stoop, and lift up to 50 pounds
  • able to work in wet floors, temperature extremes, and loud noise
  • able to respond in emergency situations
  • able to work entire shift aside from breaks
  • finger and hand dexterity
  • must come to work when scheduled or provide appropriate notice
  • able to read and write
  • basic math skills
  • follow cash handling procedures
  • compliant with company policies
  • able to communicate effectively with staff and guests

Job Qualifications

  • Reading, writing, basic math, and verbal communication skills
  • ability to speak clearly and listen attentively
  • capable of using POS and back office computer systems
  • certified trainer in FOH or BOH positions
  • leadership qualities among hourly employees
  • ability to obtain District Manager/Market President approval

Job Duties

  • Ensure prompt, friendly service according to company guidelines
  • foster a culture aligned with Flynn - Applebee's Premier Card of Values and Beliefs
  • ensure product preparation and presentation meet company standards
  • receive products to check freshness and invoice accuracy
  • refer verbal and guest complaints to the manager on duty
  • correct unsafe practices or conditions
  • promote cleanliness and sanitation on a clean-as-you-go basis
  • advise manager on duty of non-routine situations
  • complete all assignments promptly and properly
  • communicate with managers through logs and meetings
  • demonstrate proper execution of training systems
  • assure compliance with company policies
  • act as coach to employees
  • maintain and control company assets
  • comply with cash handling procedures
  • administer unit keys per shift
  • assist management with line checks and control duties
  • develop goals and action plans for personal/professional growth
  • provide a role model for employees
  • display passion for service and encourage staff
  • exhibit a professional image
  • learn employee-training programs
  • assess effectiveness of employees and provide feedback
  • identify poor performance and communicate to management
  • learn limits of authority
  • mix and serve alcoholic and non-alcoholic beverages
  • interact verbally with bar guests
  • complete opening and closing side work
  • slice garnishes for drinks
  • present guest checks and handle transactions
  • process employee/manager food orders
  • relay food orders to kitchen via POS system

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

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