Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $59,572.32 - $97,206.24
Work Schedule
Standard Hours
Benefits
Health Insurance
Vision Insurance
Dental Insurance
retirement plans
Tuition Reimbursement
Paid Time Off
bonus potential
Job Description
FedEx Logistics is a prominent global logistics company that specializes in freight forwarding, import and export services, and comprehensive international shipping solutions. The company enables businesses of all sizes to navigate the complexities of global trade by offering a broad range of services, including ocean and air freight forwarding, surface transportation and distribution, customs brokerage, trade advisory, and e-commerce facilitation. With a strong commitment to customer satisfaction and operational excellence, FedEx Logistics has positioned itself as a trusted partner in the global supply chain, helping customers reach markets worldwide efficiently and reliably.
This role focuses on managing and expanding relat... Show More
This role focuses on managing and expanding relat... Show More
Job Requirements
- Bachelor's degree or equivalent preferred
- Five years' experience in international freight forwarding operations or sales
- Strong communication skills both oral and written
- Familiarity with ocean, air, warehouse, and surface transportation procedures
- Strong interpersonal skills
- High standard of performance
- Demonstrated project or account management skills
Job Qualifications
- Bachelor's degree or equivalent preferred
- Five years' experience in international freight forwarding operations or sales
- Strong oral and written communication skills
- Knowledge of ocean, air, warehouse, and surface transportation procedures
- Strong interpersonal skills to maintain effective relationships
- High standard of performance to promote internal and external quality
- Demonstrated project or account management skills
- Experience with ocean freight preferred
Job Duties
- Manage two or more national accounts with net revenue greater than $500K
- Develop and maintain strong business relationships with key customer contacts
- Ensure account profitability growth by expanding and offering new services
- Coordinate with sales and operations to set up new accounts and ensure smooth transitions
- Serve as primary communication link between customers and internal departments
- Identify, communicate, and resolve customer problems and needs
- Manage and implement customer satisfaction measures and quality metrics
- Access expertise to provide advice on government import, export, and logistics requirements
- Analyze and present data for key performance and service quality indicators
- Maintain standard operating procedures and prepare quarterly business reviews
- Generate special reports to meet customer needs
- Participate in quarterly business review meetings
- Review letters of credit
- Monitor and delegate iServe cases
- Lead EDI implementation and IT projects related to customers
- Develop new lanes and ensure KPI goals are met
- Perform other related duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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