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Job Overview
Employment Type
Full-time
Part-time
Compensation
Hourly
Range $17.00 - $1.00
Work Schedule
Rotating Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
401(k) Plan
Employee Discounts
Training and Development
partner ownership
Job Description
H-E-B is one of the largest, independently owned food retailers in the nation, operating over 400 stores throughout Texas and Mexico. With annual sales generating over $31 billion, H-E-B has built a strong reputation for quality, service, and innovation in the grocery retail sector. Known for leading the way with creative new concepts, H-E-B has expanded its footprint beyond traditional food retail by venturing into the Restaurant & Bar business. This expansion focuses on combining exceptional food with outstanding service to create a distinctive, yet familiar neighborhood dining experience for its guests. Being a partner-owned company, H-E-B values its people... Show More
Job Requirements
- Minimum age 18 (mandatory)
- 1+ years of experience in customer service
- experience in restaurant Point of Sale (POS) systems (preferred)
- completion of Alcohol Seller Training / Cash Handling training upon hire
- ability to function in a fast-paced, retail environment
- ability to work extended hours and/or rotating schedules
- ability to safely maneuver around moving mechanical parts
- ability to frequently reach at waist, grasp
- ability to frequently be exposed to fumes or airborne particles, and toxic or caustic materials
- ability to frequently stand, walk
- ability to frequently be exposed to wet and cold conditions
- ability to occasionally reach at overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, climb stairs, pivot, twist, push/pull with arms, pinch, perform fine motor movements, shoulder circumduction
- ability to occasionally be exposed to heat, ambient temperatures, and loud noise
- ability to demonstrate the ability to lift 50 lbs, and manage in excess of 50 lbs
Job Qualifications
- Minimum age 18
- 1+ years of experience in customer service
- experience in restaurant Point of Sale (POS) systems (preferred)
- completion of Alcohol Seller Training / Cash Handling training upon hire
- working understanding of nutrition values and ingredients
- advanced communication, interpersonal, and customer service skills
- organization and planning skills
- computer skills
- reading / writing skills
- ability to handle guest feedback and resolve problems effectively
- ability to maintain a smile, even when balancing multiple priorities
Job Duties
- Builds strong relationships with customers in varying situations
- takes orders from customers
- assists with menu and beverage selections, including alcoholic beverages
- provides detailed information on menu items and specials, and beer and wine
- serves food, drink, and products to guests
- processes cash, check, debit, and credit transactions accurately and quickly
- uses suggestive selling techniques and merchandises effectively to meet guest needs and build department sales
- interacts positively with customers in person, on the phone, or through technology
- assists with catering orders as needed
- addresses complaints
- resolves problems in a way that builds relationships
- models teamwork to ensure a great guest experience
- prepares, packages, merchandises product
- assists in technical areas as needed
- ensures compliance with TABC regulations
- ensures compliance with department and Store standard operating procedures
- buses / cleans tables
- performs deep clean of dining, ordering, bar areas, as needed
- maintains beverage station and bar areas
- maintains sanitation in food / beverage prep areas and display cases
- properly handles, operates, and maintains equipment
- performs other duties as assigned
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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