Job Overview
Employment Type
Temporary
Compensation
Type:
Hourly
Rate:
Range $17.75 - $22.75
Work Schedule
Day Shifts
Fixed Shifts
Benefits
seasonal employment
On-site training
Opportunity to work at a historic sporting event
team environment
Employee Discounts
Networking opportunities
Skill development
Job Description
Churchill Downs Racetrack (CDRT) is one of the most iconic venues in the world of horse racing, famously known as the home of The Kentucky Derby. Since its establishment in 1875, CDRT has been the stage for the longest continually held annual sporting event in the United States. Situated in Louisville, Kentucky, Churchill Downs is a sprawling 175-acre property that offers a variety of premier horse racing experiences. The racetrack features a one-mile dirt track, a 7/8-mile turf course, ample stabling areas for around 1,400 Thoroughbred horses, and spectator seating for approximately 60,000 guests. Beyond live racing during its three... Show More
Job Requirements
- Must be 18 years of age or older
- Must be authorized to work lawfully in the United States
- Must be able to stand for long periods of time while managing the concierge desk
- Must attend all required training dates beginning March 14, 2026
- Required availability on race days May 1 and May 2, 2026
- Kentucky Horse Racing and Gaming Corporation (KHRG) License
- High school diploma or GED
- Management experience or event coordination experience highly preferred
Job Qualifications
- High school diploma or GED
- Management experience or event coordination experience highly preferred
- College coursework preferred but not required
- Retail or hospitality experience preferred but not required
- Some equine industry knowledge preferred but not required
- Exceptional, high-level customer service skills
- Self-motivated problem solver and leader
- Detail-oriented with outstanding communication skills
- Adaptable, open to change, and willing to take direction
- Must showcase professionalism in verbal and non-verbal communication
- Speak clearly and loud enough to be heard by a large group in noisy environments
Job Duties
- Supervise 14-30 Concierges delivering direct service to ticketholders
- Oversee the experience and service for guests within your assigned luxury dining room
- Liaise with other internal stakeholders to deliver first-class customer service
- Coordinate in room tasks, tours, and breaks to ensure the service level remains high throughout the race day
- Serve as a trusted resource to Concierges for questions related to access, events across the property, wayfinding, amenities, and other guest requests
- Lead pre-shift and post-shift meetings with Concierges within your assigned dining room
- Greet VIP guests upon entry to the Dining Room
- Handle customer service and maintenance requests efficiently using the resources provided, ensuring a full resolution
- Guide the Concierge team in troubleshooting issues, knowing when to escalate issues to ensure appropriate and timely resolution
- Manage a stock of amenity items to enhance the guest experience, ensuring items are organized and secured at the end of each day
- Present yourself in a polished, courteous manner
- Abide by the uniform policy and dress code
- Exhibit discretion when handling guests' personal information
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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