Kentucky Derby Luxury Dining Concierge Manager
Job Overview
Employment Type
Temporary
Part-time
Compensation
Type:
Hourly
Rate:
Range $18.00 - $23.00
Work Schedule
Day Shifts
Fixed Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Training and Development
team events
Retirement Plan
Job Description
Churchill Downs Racetrack ("CDRT"), located in Louisville, Kentucky, is a world-renowned horse racing venue steeped in tradition and history. Established in 1875, it proudly hosts The Kentucky Derby, the longest continually held annual sporting event in the United States. As one of the most iconic racetracks globally, Churchill Downs spans 175 acres and features a one-mile dirt track alongside a 7/8-mile turf track. The facility accommodates approximately 60,000 guests with ample seating, a large stabling area housing over 1,400 horses, and a dormitory housing backstretch personnel, making it a comprehensive hub for Thoroughbred horse racing and related events. Beyond live... Show More
Job Requirements
- High school diploma or GED required
- Management experience or event coordination experience highly preferred
- Preferred but not required: college coursework, retail or hospitality experience, some equine industry knowledge
- Must be 18 years of age or older
- Must be able to stand for long periods of time while managing the concierge desk
- Must be authorized to work lawfully in the United States
Job Qualifications
- High school diploma or GED required
- Management experience or event coordination experience highly preferred
- Preferred but not required: college coursework, retail or hospitality experience, some equine industry knowledge
- Exceptional, high-level customer service skills
- Self-motivated problem solver and leader
- Detail-oriented with outstanding communication skills
- Adaptable, open to change, and willing to take direction
- Must showcase professionalism in verbal and non-verbal communication
- Speak clearly and loud enough to be heard by a large group in noisy environments
Job Duties
- Supervise 14-30 concierges delivering direct service to ticketholders
- Oversee the experience and service for guests within your assigned luxury dining room
- Liaise with other internal stakeholders to deliver first-class customer service
- Coordinate in room tasks, tours, and breaks to ensure the service level remains high throughout the race day
- Serve as a trusted resource to Concierges for questions related to access, events across the property, wayfinding, amenities, and other guest requests
- Lead pre-shift and post-shift meetings with Concierges within your assigned dining room
- Greet VIP guests upon entry to the Dining Room
- Handle customer service and maintenance requests efficiently using the resources provided, ensuring a full resolution
- Guide the Concierge team in troubleshooting issues, knowing when to escalate issues to ensure appropriate and timely resolution
- Manage a stock of amenity items to enhance the guest experience, ensuring items are organized and secured at the end of each day
- Present yourself in a polished, courteous manner
- Abide by the uniform policy and dress code
- Exhibit discretion when handling guests' personal information
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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