Job Overview
Employment Type
Temporary
Work Schedule
Day Shifts
Benefits
Health Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and development opportunities
Job Description
Churchill Downs Racetrack, located in Louisville, Kentucky, is an iconic and historic venue renowned worldwide for hosting The Kentucky Derby, the longest continually held annual sporting event in the United States since 1875. The racetrack spans 175 acres and boasts a one-mile dirt track, a 7/8-mile turf track, extensive stabling areas, and facilities that can comfortably accommodate approximately 60,000 guests. Churchill Downs is more than just a racetrack — it’s a cultural hub for Thoroughbred horse racing that offers three distinct race meets throughout the year in the Spring, September, and Fall. Additionally, it operates a year-round simulcast wagering facility... Show More
Job Requirements
- High school diploma or GED required
- Management experience or event coordination experience highly preferred
- Must be 18 years of age or older
- Must be able to stand for long periods of time while managing the concierge desk
- Must be authorized to work lawfully in the United States
- Must attend all required training dates and race days
- Must maintain discretion when handling guests' personal information
- Kentucky Horse Racing and Gaming Corporation license (KHRG) - registration forms provided during training
Job Qualifications
- High school diploma or GED required
- Management experience or event coordination experience highly preferred
- Preferred but not required: college coursework, retail or hospitality experience, some equine industry knowledge
- Exceptional, high-level customer service skills
- Self-motivated problem solver and leader
- Detail-oriented with outstanding communication skills
- Adaptable, open to change, and willing to take direction
- Must showcase professionalism in verbal and non-verbal communication
- Speak clearly and loud enough to be heard by a large group in noisy environments
- Must be 18 years of age or older
- Must be authorized to work lawfully in the United States
Job Duties
- Supervise 14-30 concierges delivering direct service to ticketholders
- Oversee the experience and service for guests within your assigned luxury dining room
- Liaise with other internal stakeholders to deliver first-class customer service
- Coordinate in room tasks, tours, and breaks to ensure the service level remains high throughout the race day
- Serve as a trusted resource to concierges for questions related to access, events across the property, wayfinding, amenities, and other guest requests
- Lead pre-shift and post-shift meetings with concierges within your assigned dining room
- Greet VIP guests upon entry to the dining room
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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