Job Overview
Employment Type
Temporary
Compensation
Type:
Hourly
Rate:
Range $18.00 - $23.00
Work Schedule
Day Shifts
Benefits
Inclusive and fun workplace
Diversity mindset
professional growth
Collaboration environment
Continuous Learning
Job Description
Churchill Downs Racetrack ("CDRT"), located in Louisville, Kentucky, is the world's most legendary racetrack and has served as the home of The Kentucky Derby since 1875, making it the longest continually held annual sporting event in the United States. Covering 175 acres, Churchill Downs features both a one-mile dirt track and a 7/8-mile turf track, supporting Thoroughbred horse racing during three seasonal meets: Spring, September, and Fall. The facility accommodates approximately 60,000 guests with ample seating and houses a substantial stable area with barns for up to 1,400 horses, complemented by a 114-room dormitory for backstretch personnel. Beyond live racing,... Show More
Job Requirements
- High school diploma or GED required
- Must be 18 years of age or older
- Must be authorized to work lawfully in the United States
- Must be able to stand for long periods of time while managing the concierge desk
- Management experience or event coordination experience highly preferred
- Exceptional, high-level customer service skills required
- Ability to speak clearly and loud enough to be heard by a large group in noisy environments
- Must showcase professionalism in verbal and non-verbal communication
- Must attend all required training dates including March 14, March 28 or April 11 for respective cohorts, April 18, April 25, April 30, and both race days May 1 and 2, 2026
Job Qualifications
- High school diploma or GED
- Management experience or event coordination experience highly preferred
- Preferred but not required: college coursework, retail or hospitality experience, some equine industry knowledge
- Exceptional, high-level customer service skills
- Self-motivated problem solver and leader
- Detail-oriented with outstanding communication skills
- Adaptable, open to change, and willing to take direction
Job Duties
- Supervise 14-30 Concierges delivering direct service to ticketholders
- Oversee the experience and service for guests within assigned luxury dining room
- Liaise with other internal stakeholders to deliver first-class customer service
- Coordinate in room tasks, tours, and breaks to ensure the service level remains high throughout the race day
- Serve as a trusted resource to Concierges for questions related to access, events across the property, wayfinding, amenities, and other guest requests
- Lead pre-shift and post-shift meetings with Concierges within assigned dining room
- Greet VIP guests upon entry to the Dining Room
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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