Job Overview
Employment Type
Temporary
Compensation
Type:
Hourly
Rate:
Range $13.75 - $17.75
Work Schedule
Day Shifts
Benefits
training provided
Seasonal position
Opportunity to work major sporting events
Experience in hospitality and event management
Gain knowledge of horse racing industry
Job Description
Churchill Downs Racetrack (CDRT) is renowned worldwide as the most legendary racetrack and has been home to The Kentucky Derby since 1875, the longest continually held annual sporting event in the United States. Located in Louisville, Kentucky, this historic venue spans 175 acres and features both a one-mile dirt track and a 7/8-mile turf track along with ample facilities including a stabling area for 1,400 horses and a 114-room dormitory for backstretch personnel. The venue hosts three racing meets annually in the Spring, September, and Fall and is equipped with a year-round simulcast wagering facility. Churchill Downs is not only... Show More
Job Requirements
- High school diploma or GED
- Must be 18 years of age or older
- Must be able to walk long distances and stand for long periods of time
- Must be authorized to work lawfully in the United States
- Availability for mandatory training and race day events
- Ability to effectively communicate in moderately loud environments
- Willingness to abide by uniform policy and dress code
- Demonstrate professionalism and discretion
- Physical ability to occasionally lift and move up to 10 pounds
Job Qualifications
- Exceptional, high-level customer service skills
- Self-motivated problem solver and leader
- Detail-oriented with outstanding communication skills
- Adaptable, open to change, and willing to take direction
- Upbeat, cooperative, and motivates others
- Must showcase professionalism in verbal and non-verbal communication
- Speak clearly and loudly to be heard by a large group in moderately loud environments
- High school diploma or GED required
- Preferred but not required: college coursework, retail or hospitality experience, some equine industry knowledge or experience
- Must be 18 years of age or older
- Must be able to walk long distances and stand for long periods of time to tour guests around the property
- Must be authorized to work lawfully in the United States
Job Duties
- Greet and escort VIP guests from the gate to their dining location
- Acquaint guests with their area and race day activations and serve as their point of contact throughout the race day
- Assist your manager and fellow concierges with room tasks including administrative duties and stockroom checks
- Operate welcome checkpoint stations and handle additional Sales & Ticket operations tasks as required
- Lead short tours around the property or escort guests to visit other areas, access-permitting
- Relay guest feedback to Manager and fellow Concierges using established protocols
- Anticipate and efficiently handle customer service requests using provided resources
- Work with your Manager and Concierge team to troubleshoot customer service issues and tactfully offer approved solutions
- Present yourself in a polished and courteous manner
- Abide by the uniform policy and dress code
- Exhibit discretion when handling guests' personal information
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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