Job Overview
Employment Type
Part-time
Hourly
Compensation
Type:
Hourly
Rate:
Exact $18.50
Work Schedule
Weekend Shifts
Benefits
Discounted downtown parking
Free Employee Meals
DailyPay
hotel discounts
Restaurant Discounts
Tips
flexible scheduling
Job Description
AHC Hospitality represents a diverse portfolio of hotels, restaurants, and resorts that range from comfortably casual to lavishly appointed experiences. The company is dedicated to providing exceptional experiences that delight guests at every touchpoint, whether hosting a large meeting, serving a table for two, or creating beautiful and inviting spaces. AHC Hospitality invests in its associates' growth and success, recognizing that their achievements contribute directly to the company’s overall success. With properties including the Amway Grand Plaza, JW Marriott Grand Rapids, AC Hotel by Marriott, and Courtyard by Marriott Downtown, AHC Hospitality offers a wide range of opportunities that cater... Show More
Job Requirements
- Must be able to run, walk, and stand for upwards of 8 hours
- Availability for weekend shifts
- High school diploma or equivalent preferred
- Ability to work in a fast-paced environment
- Ability to lift moderate weight and handle luggage
- Reliable and punctual
- Strong interpersonal skills
Job Qualifications
- Previous customer service experience
- Knowledge of local area and directions
- Ability to engage guests professionally and courteously
- Familiarity with hotel safety and security procedures
- Ability to communicate effectively with team members
- Ability to follow established policies and procedures
- Ability to maintain professional appearance
Job Duties
- Create a professional and welcoming atmosphere by maintaining proper posture in the motor lobby in view of guests
- Pause and engage each guest entering and exiting the hotel, creating relationships by being curious and knowledgeable about their interests
- Greet guests warmly using their names, extending a genuine welcome and gracious goodbye
- Use proper verbiage with guests and follow all JW Marriott and AHC policies, procedures, and standards
- Pull and park cars swiftly while maintaining cautious speed and running to and from each car to value guests time
- Assist guests with their luggage by loading, unloading, and escorting them to their rooms
- Provide engaging orientation of the hotel and surrounding area
- Ensure the hotel entrance area is clean, organized, and guest-ready at all times
- Maintain consistent communication with other valets, doorman, and departments to ensure timely and flawless guest service
- Complete daily tasks on the shift checklist accurately
- Meet with and pass along any pertinent information to the next shift
- Ensure complete and proper uniform is worn including name tag and griffin pin, and maintain a professional appearance
- Demonstrate extensive knowledge of the local area and directions to destinations
- Be aware of and able to expedite hotel safety and security procedures
- Have knowledge of property, hotel staff, and services including hours of operation
- Call taxis for guests as needed
- Perform additional duties and tasks as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
OysterLink supports restaurant and hospitality hiring.
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