Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Exact $52,500.00
Work Schedule
Weekend Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
401k
Paid vacation
Discounted parking
Free Employee Meals
hotel discounts
Restaurant Discounts
Job Description
AHC Hospitality is a prominent company known for representing a diverse range of hotels, restaurants, and resorts that vary from comfortably casual to lavishly appointed. The company prides itself on delivering exceptional experiences that delight guests at every interaction, whether that involves hosting large meetings, serving intimate dining parties, or crafting appealing environments for guests. With established properties such as the Amway Grand Plaza, JW Marriott Grand Rapids, AC Hotel by Marriott, and Courtyard by Marriott Downtown, AHC Hospitality offers a broad spectrum of career opportunities tailored to various personalities and professional goals. The company is dedicated to investing in... Show More
Job Requirements
- Experience as manager in operations with front office focus preferred
- Full service Marriott experience preferred
- Degree in business or hospitality management preferred
- Extensive knowledge of hotel operations especially front office
- Advanced guest service and interpersonal skills
- Previous supervisory experience
- Knowledge of problem-solving tools and techniques for customer and internal issues
- Ability to creatively execute against strategy and drive results
- Clear understanding of human resource issues and policies
- Strong organization skills
- Ability to effectively manage labor productivity
- Strong communication skills
- Comprehensive understanding of leadership skills and application
- Financial management skills including analyzing P&L statements, developing operating budgets, forecasting, capital expenditure planning and revenue management
- Ability to use strategic planning and product positioning skills to grow business
- Good negotiation skills
- Ability to use standard software applications and hotel systems
Job Qualifications
- Degree in business or hospitality management preferred
- Previous supervisory experience
- Advanced guest service and interpersonal skills
- Extensive knowledge of front office and hotel operations
- Ability to manage labor productivity efficiently
- Strong communication and leadership skills
- Financial management and strategic planning abilities
- Knowledge of Marriott hotel operations preferred
- Familiarity with problem-solving tools
- Ability to execute company strategy to achieve business goals
Job Duties
- Directly responsible for overseeing the day to day operations of front desk, At Your Service, bell stand, valet parking, concierge, JW Marketplace, and event parking
- Responsible for interviewing and hiring of associates
- Manages the front office operation with minimal costs and maximum profitability through proficient management of staff, internal controls, supply ordering, administration of company policies and procedures, and excellent guest service
- Sets expectation and holds supervisor team accountable for implementing the hotel strategy and brand initiatives
- Ensures compliance with brand operating standards to maintain brand integrity
- Executes standards of annual BSA Audit and ensures front office team is following this performance to achieve high scores
- Focuses leadership team on delivering services and products to meet or exceed guest expectations, create customer loyalty and grow market share
- Is highly visible and interfaces with guests on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction
- Champions the brand service strategy across all associate levels and continually focuses on improving guest satisfaction
- Maintains a team and business environment that consistently delivers positive results and continuously strives to improve these results
- Ensures supervisor team is focused on service failures or potential service failures for high profile groups and works with team to identify long term solutions
- Creates and sustains a work environment that embraces the brand's culture, ensures fair and equitable treatment and associate satisfaction to enable business success
- Fosters associate commitment to providing excellent service, participates in daily stand-up meetings and models desired service behaviors in all interaction with guests and associates
- Leads by example, provides a high-quality service and demonstrates hospitality towards all customers
- Communicates with other Rooms Division Manager and supervisors about daily audits and controls
- Initiates monthly meetings in the department, attends staff meetings, department head meetings, forecast meetings and sales strategy meetings
- Train and develop associates to the highest possible extent including technical, hospitality, communication, management, and organizational skills
- Observes service behaviors of associates and provides feedback to individuals
- Ensures successful communications between the departments as well as within the department
- Controls costs effectively to meet budget guidelines with control systems for all controllable costs and man hours
- Ensures that recognition programs for both guest and associates are in place and working
- Initiates additional tasks to improve existing procedures and guest satisfaction
- Resolves system problems and can operate the system manually, leading the staff through down time
- Have plans and actions in place to meet goals and mission of the company and the hotel
- Ensures service, technical skills and leadership training occurs throughout the whole department to support successful daily operations
- Drives focus on GuestVoice/GSS to supervisors and associates
- Reviews comment cards, guest satisfaction surveys and other data to identify areas of improvement and ensures appropriate corrective action is taken
- Conducts audits and controls on a regular basis, communicates with accounting in case of irregularities, and coaches and counsels associates when appropriate
- Be well groomed and conform to the hotel dress code
- Be informed about daily operations and events
- Be highly visible during extraordinary events
- Be familiar with sales strategies
- Develop a thorough knowledge about all brands in Marriott's portfolio
- Know all frequent customers and be familiar with their special requests and ensure that their needs are met
- Be familiar with cultural differences and know correct behavior, protocols and etiquette
- Be knowledgeable about all emergency plans and know how to act upon them
- Ensures awareness and compliance to all company safety and security policies and procedures, ensuring guest and associate safety by proper training and maintenance of equipment and work area
- Report any unusual occurrences immediately to the Director of Rooms or General Manager
- At all times strive to represent JW Marriott and AHC Hospitality in the most professional and courteous manner
- Become proficient in the operating systems PMS, GXP and HotSOS
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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