AHC Hospitality

JW Marriott Front Desk Agent - Part Time

Job Overview

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Employment Type

Part-time
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Compensation

Type:
Hourly
Rate:
Range $16.50 - $1.00
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Work Schedule

Weekend Shifts
Split Shifts
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Benefits

Discounted downtown parking
Free Employee Meals
hotel discounts
Restaurant Discounts
Paid Time Off

Job Description

AHC Hospitality is a prominent hospitality management company representing a diverse portfolio of hotels, restaurants, and resorts. With a presence including distinguished properties like the Amway Grand Plaza, JW Marriott Grand Rapids, AC Hotel by Marriott, and Courtyard by Marriott Downtown, AHC Hospitality stands as a leader in delivering exceptional guest experiences. The company prides itself on fostering a positive work environment where team members have the opportunity to thrive and grow professionally. At AHC Hospitality, investing in employee development and recognizing success as a shared achievement forms the cornerstone of its culture.

This particular opportunity is a part-time ... Show More

Job Requirements

  • high school diploma or equivalent
  • related experience required
  • must be able to stand for 8 hours
  • proficient verbal and written communication required
  • proficiency using the Microsoft Office Suite
  • familiarity with guest satisfaction systems like Medallia
  • ability to perform each essential duty satisfactorily
  • reasonable accommodations may be made to enable individuals with disabilities to perform essential functions

Job Qualifications

  • high school diploma or equivalent
  • related experience
  • proficiency in Microsoft Office Suite
  • familiarity with guest satisfaction systems like Medallia
  • proficiency in verbal and written communication
  • ability to stand for 8 hours
  • hospitality degree from a higher education institution preferred
  • Salesforce/GXP system knowledge preferred

Job Duties

  • Operate Marriott International's FSPMS Property Management System
  • check-in and checkout large volume of guests
  • manage phone calls from guestrooms/outside lines
  • follow cash handling/banking outlined by accounting
  • take ownership to resolve guest concerns at first contact
  • attend departmental meetings
  • follow AHC handbook policies and standard operating procedures

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

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