Job Overview
Employment Type
Part-time
Hourly
Compensation
Type:
Hourly
Rate:
Exact $18.50
Work Schedule
Weekend Shifts
Benefits
Discounted downtown parking
Free Employee Meals
DailyPay
hotel discounts
Restaurant Discounts
Job Description
AHC Hospitality is a renowned hospitality company representing a diverse range of hotels, restaurants, and resorts across various luxurious and casual settings. With properties including the Amway Grand Plaza, JW Marriott Grand Rapids, AC Hotel by Marriott, and Courtyard by Marriott Downtown, AHC Hospitality offers a multitude of environments where guests experience exceptional service and comfort. The company prides itself on creating memorable guest experiences, whether hosting large meetings, serving intimate dining occasions, or providing beautiful and relaxing spaces for visitors. Known for its strong commitment to associate growth, AHC Hospitality sees the success of its team members as integral... Show More
Job Requirements
- Part-time availability with weekend work
- high school diploma or equivalent
- prior experience in hospitality or customer service preferred
- ability to work flexible hours including nights and weekends
- strong verbal and written communication skills
- proficiency in using computer systems and phone operations
- must be able to handle food safely
- ability to follow cash handling procedures
- must obtain or have TIPS certification
- physically able to perform duties such as standing for extended periods
- reliable and punctual
- ability to resolve guest issues promptly
Job Qualifications
- High school diploma or equivalent
- previous experience in hotel front office or related customer service role preferred
- strong communication and interpersonal skills
- ability to multitask and manage time efficiently
- proficiency with hotel management software such as SMS lodging system
- knowledge of Grand Rapids area and local attractions
- ability to handle cash transactions accurately
- TIPS certification or willingness to obtain
- strong problem-solving skills
- ability to maintain professionalism and composure in a fast-paced environment
Job Duties
- Operate SMS lodging system
- check-in and checkout large volume of guests
- manage phone calls from guestrooms/outside lines/internal calls
- advanced knowledge of Grand Rapids/greater Grand Rapids area
- general knowledge of booking reservations
- ability to build guest relationships
- ability to recommend and identify opportunities for guests
- resolve guest concerns at first contact
- advance knowledge of hotel outlets and operations
- follow cash handling/banking outlined by general cashier
- attend departmental meetings
- follow AHC handbook policies and standard operating procedures
- actively looking for ways to assists guests and going above and beyond to provide guest service
- ensuring excellent quality and level of service
- reads or listens to Daily Beat
- uses other AHC hotels and staff as resources
- must be or become TIPS certified
- complete all daily responsibilities/cleaning task list
- report any unusual behavior or issues to management
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Job Qualifications
Experience
No experience required
Job Location
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