Job Overview
Employment Type
Part-time
Compensation
Type:
Hourly
Rate:
Range $16.50 - $1.00
Work Schedule
Day Shifts
Weekend Shifts
Split Shifts
Benefits
Discounted downtown parking
Free Employee Meals
Hotel and restaurant discounts
Career growth opportunities
supportive work environment
Employee Development Programs
flexible scheduling
Job Description
AHC Hospitality is a distinguished hospitality company managing a diverse portfolio of hotels, restaurants, and resorts. They pride themselves on delivering exceptional guest experiences at every touchpoint, whether hosting a large meeting, serving diners in an intimate setting, or crafting beautiful environments for visitors to enjoy. The company's properties include prestigious brands such as the Amway Grand Plaza, JW Marriott Grand Rapids, AC Hotel by Marriott, and Courtyard by Marriott Downtown. These establishments cater to a wide range of guests, ensuring that both guests and associates have fulfilling experiences. Known for investing in employee growth, AHC Hospitality fosters a culture... Show More
Job Requirements
- Must be able to stand for 8 hours
- proficiency using Microsoft Office Suite
- familiarity with Guest Satisfaction Systems like Medallia
- related experience required
- high school diploma or equivalent
- able to perform each essential duty satisfactorily
- reasonable accommodations may be made for individuals with disabilities
- competent verbal and written communication
Job Qualifications
- High school diploma or equivalent
- related experience
- proficiency using Microsoft Office Suite
- familiarity with Guest Satisfaction Systems like Medallia
- knowledge of Salesforce/GXP system preferred
- hospitality degree from a higher education institution preferred
- proficient verbal and written communication
Job Duties
- Operate Marriott International's FSPMS Property Management System
- check-in and checkout large volume of guests
- manage phone calls from guestrooms/outside lines
- follow cash handling/banking outlined by accounting
- take ownership to resolve guest concerns at first contact
- attend departmental meetings
- follow AHC handbook policies and standard operating procedures
- maintain active and open communication with various hotel departments and outlets
- provide basic knowledge of Grand Rapids area such as directions, dining or shopping recommendations
- ensure quality and level of service comply with JW Marriott Brand Standards
- read or listen to JW Marriott's daily rehearsal each day
- use other AHC hotels and staff as resources
- complete all daily responsibilities/cleaning task list
- report any unusual behavior or issues to management
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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