Job Overview
Employment Type
Part-time
Hourly
Compensation
Type:
Hourly
Rate:
Exact $16.50
Work Schedule
Day Shifts
Weekend Shifts
Night Shifts
Benefits
Discounted downtown parking
Free Employee Meals
hotel discounts
Restaurant Discounts
DailyPay
Job Description
AHC Hospitality is a distinguished and dynamic company that represents a diverse array of hotels, restaurants, and resorts, catering to a wide range of guest experiences from comfortably casual to lavishly appointed environments. The company’s portfolio includes prestigious properties such as the Amway Grand Plaza, JW Marriott Grand Rapids, AC Hotel by Marriott, and Courtyard by Marriott Downtown. Each location offers unique opportunities for professional growth and a commitment to exceptional customer service, ensuring that guests receive the highest level of hospitality at every touchpoint. AHC Hospitality values the growth and success of its team members, recognizing that their achievements... Show More
Job Requirements
- Must be able to stand for 8 hours
- Proficient verbal and written communication required
- Proficiency using the Microsoft Office Suite
- High school diploma or equivalent preferred
- Related customer service experience preferred
- TIPS certification to be completed within 90 days
- Completion of Great Food/Safe Food training
- Ability to deliver high-level customer service
- Weekend availability
- Ability to handle food and alcohol sales responsibly
- Knowledge of Grand Rapids local area
- Ability to operate Oracle Point of Sale system
- Knowledge of Marriott Bonvoy program
- Maintain grooming standards
- Willingness to train and develop associates
Job Qualifications
- High school diploma or equivalent preferred
- Related customer service experience is preferred
- Proficient verbal and written communication skills
- Proficiency using Microsoft Office Suite
- Teamwork attitude with strong attention to detail
- Knowledge of food handling and safety guidelines
- Ability to stand for 8 hours
- Knowledge of Oracle Point of Sale system
- Understanding of Marriott Bonvoy program
- Ability to train and develop associates
- Familiarity with local Grand Rapids area attractions and services
- Customer service orientation
- Cultural sensitivity
Job Duties
- Host and serve food and beverage offerings to guests during morning and nightly service
- Complete TIPS certification within 90 days
- Complete Great Food/Safe Food training to ensure food safety procedures are followed
- Utilize Oracle Point of Sale system to ring in drinks and cash out guest checks
- Handle all guest requests and resolve guest opportunities at first contact
- Recommend local area offerings with working knowledge of Grand Rapids
- Be knowledgeable about hotel rooms, services, and facilities
- Perform all tasks on the AM and PM Concierge Lounge checklist
- Conduct daily training of associates using prepared training materials
- Offer and arrange car rentals, airline and train tickets, office services, beauty services, shopping, restaurant reservations, and other guest requests
- Maintain Marriott Bonvoy program standards by recognizing elite status members
- Ensure compliance with grooming standards and lead by example
- Assist with AYS operations and systems
- Welcome and engage with guests in the Concierge Lounge
- Understand cultural differences to meet guest needs
- Execute Quality Assurance inspections daily with focus on audit
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
OysterLink lists restaurant, hotel, and hospitality jobs.
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