Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Exact $18.50
Work Schedule
Rotating Shifts
Weekend Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
401k
Paid vacation
Discounted parking
Free Employee Meals
Job Description
AHC Hospitality is a prominent hospitality management company representing a diverse portfolio of hotels, restaurants, and resorts known for delivering exceptional guest experiences. With an array of properties including the prestigious Amway Grand Plaza, JW Marriott Grand Rapids, AC Hotel by Marriott, and Courtyard by Marriott Downtown, AHC Hospitality fosters a dynamic work environment rich with opportunities for both guests and associates. The company is committed to supporting employee growth and success, recognizing that the achievements of its team members contribute directly to its overall excellence in the hospitality industry.
AHC Hospitality seeks a dedicated Front Office and Valet Overnig... Show More
AHC Hospitality seeks a dedicated Front Office and Valet Overnig... Show More
Job Requirements
- High school diploma or equivalent required
- Related experience is required
- Ability to stand for 8 hours
- Weekend availability required
- Strong attention to detail and teamwork attitude
- Proficiency in PMS, MARSHA, MICROS, Saflok, Outlook, HotSOS and other hotel software preferred
- Knowledge of Marriott and AHC's front office standard operating procedures
- SalesForce/GXP system knowledge preferred
- Willingness to work various shifts
- Proper uniform and personal appearance compliance
- Effective communication and leadership abilities
Job Qualifications
- Experience as leader in operations with front office focus preferred
- Full service Marriott experience preferred
- Degree in business or hospitality management preferred
- Advanced guest service and interpersonal skills
- Strong communication skills to deal effectively with diverse employees
- Knowledge of problem-solving tools and techniques for customer and internal issues
- Ability to use standard software applications and hotel systems
- Comprehensive understanding of leadership skills and ability to apply them
- Extensive knowledge of hotel operations especially front office
- Above average understanding of Marriott hotel operations and services preferred
Job Duties
- Supervise front desk staff to ensure adherence to hotel policies, procedures, regulations and standards while striving toward guest satisfaction
- Perform front desk agent and at your service responsibilities
- Responsible for training new hires and aiding in their development
- Manage the efficient and professional running of the front desk and relationships with other departments
- Ensure smooth check-in and check-out of all guests through proper handling of guest accounts
- Complete guest requests and handle opportunities at first contact
- Complete inventory for office supplies and inform managers when ordering is needed
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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