Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Exact $18.00
Work Schedule
Rotating Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Career Development
Paid training
Job Description
Coeur d'Alene Casino Resort & Hotel, located in Worley, Idaho, is a premier entertainment and hospitality destination known for its luxurious amenities, exceptional customer service, and vibrant gaming experience. As a prominent resort and casino, the establishment offers a wide variety of services including world-class gaming, gourmet dining, elegant accommodations, and unique entertainment options. The resort is dedicated to providing an unforgettable experience for all guests through personalized service and attention to detail. The resort’s commitment to excellence has made it a favored destination for visitors seeking both leisure and excitement.
The resort prides itself on maintaining a welcomin... Show More
The resort prides itself on maintaining a welcomin... Show More
Job Requirements
- Must be able to obtain a Coeur d'Alene tribal gaming license
- High school diploma or equivalent required
- 6 months to 2 years marketing, casino VIP, casino floor, or casino player's club experience required
- Two years working in customer service related field required
Job Qualifications
- Must be able to obtain a Coeur d'Alene tribal gaming license
- High school diploma or equivalent required
- 6 months to 2 years marketing, casino VIP, casino floor, or casino player's club experience required
- Two years working in customer service related field required
- Associates degree in business and/or marketing or equivalent preferred
- Excellent customer service experience required
- Personal active customer database preferred
- Outgoing customer-service oriented personality
- Strong problem solving and analytical skills required
- Ability to work in teams
- Must be able to maintain strict confidentiality
- Excellent interpersonal, written, and verbal communication skills
- Strong time management skills required
- Must be able to multitask
- Excellent networking skills required
- Must be proficient with Microsoft Excel, Word, and Outlook
- Proficiency with Patron required
Job Duties
- Develop new VIP accounts through direct and indirect contact
- Reactivate players that haven't played at the property for 18+ months
- Maximize existing revenue streams utilizing the active database by driving guest visits to the property and providing a customized gaming experience
- Maintain solid relationships with VIP guests and assist in building loyalty
- Keep guests informed of exclusive property-wide events and promotions by using all available methods of communication including telephone, email, and direct mail
- Make arrangements for hotel accommodations, food and beverage, special events, golf, promotions, and other items as needed
- Manage comp decisions according to company guidelines
- Assist difficult guests and situations in a calm, professional, and prudent manner
- Clearly communicate any guest complaints or issues to the proper department and document the information in Patron
- Consistently strive to achieve and uphold departmental goals and competitive strategy
- Other projects and duties as assigned
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
You may be also interested in:
Nearby Cities