Junior Casino Host

Spokane Valley, WA, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Type:

Hourly

Rate:

Exact $18.00

Work Schedule

Rotating Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

wellness programs

Life insurance

Job Description

Coeur d'Alene Casino Resort & Hotel, located in Worley, Idaho, is a premier destination offering an exceptional gaming, dining, and hospitality experience. Known for its vibrant casino floor, luxurious hotel accommodations, and top-notch amenities, the resort caters to a diverse clientele, including high-end VIP guests. The establishment prides itself on delivering superior guest service, creating memorable experiences through entertainment, fine dining, and a welcoming atmosphere. As part of the Coeur d'Alene Tribe's ventures, the casino resort combines cultural heritage with modern luxury, attracting visitors regionally and nationally.

The Junior Host/Hostess role at Coeur d'Alene Casino Resort & Hotel is an... Show More

Job Requirements

High school diploma or equivalent
Must be able to obtain a Coeur d'Alene tribal gaming license
6 months to 2 years marketing, casino VIP, casino floor, or casino player's club experience
Two years working in customer service related field
Excellent customer service experience
Strong problem solving and analytical skills
Must be able to maintain strict confidentiality
Excellent interpersonal, written, and verbal communication skills
Strong time management skills
Must be able to multitask
Must be proficient with Microsoft Excel, Word, and Outlook
Proficiency with Patron

Job Qualifications

Must be able to obtain a Coeur d'Alene tribal gaming license
High school diploma or equivalent required
6 months to 2 years marketing, casino VIP, casino floor, or casino player's club experience required
Two years working in customer service related field required
Associates degree in business and/or marketing or equivalent preferred
Excellent customer service experience required
Personal active customer database preferred
Must have an outgoing customer-service oriented personality
Strong problem solving and analytical skills required
Ability to work in teams
Must be able to maintain strict confidentiality
Must have excellent interpersonal, written, and verbal communication skills
Strong time management skills required
Must be able to multitask
Excellent networking skills required
Must be proficient with Microsoft Excel, Word, and Outlook
Proficiency with Patron required

Job Duties

Develop new VIP accounts through direct and indirect contact
Reactivate players that haven't played at the property for 18+ months
Maximize existing revenue streams utilizing the active database by driving guest visits to the property and providing a customized gaming experience
Maintain solid relationships with VIP guests and assist in building loyalty
Keep guests informed of exclusive property wide events and promotions by using all available methods of communication including telephone, email, and direct mail
Make arrangements for hotel accommodations, food and beverage, special events, golf, promotions, and other items as needed
Manage comp decisions according to company guidelines
Assist difficult guests and situations in a calm, professional, and prudent manner
Clearly communicate any guest complaints or issues to the proper department and document the information in Patron
Consistently strive to achieve and uphold departmental goals and competitive strategy
Other projects and duties as assigned

Job Qualifications

Experience

Entry Level (1-2 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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