Job Overview
Employment Type
Hourly
Part-time
Compensation
Type:
Salary
Rate:
Range $46,300.00 - $62,400.00
Work Schedule
Weekend Shifts
Night Shifts
Benefits
Employee assistance program
Get Paid Early
Tuition Discount
Parental leave
meal plan
Employee Discounts
Job Description
SSA Group is a leading company specializing in partnering with zoos, aquariums, museums, and other cultural attractions to integrate dining, retail, admissions, and more. With a rich 50-year history, SSA has honed its expertise in maximizing revenue opportunities for its partners across the United States. The company focuses on sustainability, inclusivity, and innovation to transform the cultural attraction industry, ensuring environments where guests and communities feel valued and well served. SSA was built by families, for families, with a strong sense of love and dedication, aiming to set higher standards by customizing best practices for each partner. This commitment drives... Show More
Job Requirements
- strong interpersonal and communication skills including ability to articulate to General Manager and personnel
- proven leadership skills with understanding of importance of team building and development while fostering partnerships with other branch managers
- exceptional problem solving and decision making skills combined with ability to be organized
- ability to multitask, detail, analytical, planning and leadership skills
- ability to remain flexible in fast-paced environment
- team player, personable, professional, upbeat and energetic, takes initiative, uses tact and diplomacy
- computer knowledge and skill level for basic office functions
- physical ability to stand for extended periods and move and handle boxes (10-35lbs) as necessary
- ability to work varied hours/days including nights, weekends and holidays as needed
Job Qualifications
- 1-2 years experience in culinary
- strong interpersonal and communication skills
- proven leadership skills with an understanding of team building and development
- exceptional problem solving and decision making skills
- ability to be organized and detail oriented
- ability to multitask and demonstrate analytical and planning skills
- ability to remain flexible in a fast-paced environment
- team player who is personable, professional, upbeat and energetic
- proactive with tact and diplomacy
- computer knowledge for basic office functions
Job Duties
- Perform the steps of SSA EXTRA Guest Service to ensure a memorable experience for every guest and client
- Ensure restaurant/location is adequately prepped and staffed (BOH) for daily operation
- Oversight of location kitchen duties ensuring quickservice, food service, safety and quality, availability, merchandising and guest service standards are all met and excelled
- Oversight of safety logs including food temperatures, rotation and waste
- Ensures proper uniform, hygiene, handwashing and glove use with staff
- Responsible for supporting SSAfety training with knife handling skills, ensuring all direct reports display proper use of knife and slicers
- Creates daily prep and items lists, delegating to employees as necessary
- Actively helps to support operation and fill holes as necessary to ensure smooth service
- Maintains a checklist of routine or daily cleaning tasks and ongoing projects or menu planning
- Assists Sous Chef assign associates to duties, coaching through projects daily tasks and guest interaction
- Actively and efficiently responds to guest and client feedback, with report to the operations manager to ensure that any potential complaints are mitigate against further occurrence
- Oversees personnel duties, including but not limited to training new employees and issuing performance reviews
- Actively managing and issuing progressive documentation to coach and counsel the employee on performance with oversight from operations manager
- Reports employee attendance and any hour discrepancies to the payroll department
- Oversees break and rest break management for BOH employees
- Inspects equipment and performs routine maintenance and cleaning as necessary
- Assists team to ensure all tasks are completed in a timely manner through helping complete daily tasks as necessary
- Communicates up to the Sous Chef and Food Service Operations Manager(s) in regard to any issues seen with daily service or quality
- Works directly with restaurant supervisor(s) to ensure respective locations are operating to standard
- Remains knowledgeable of and supervises in accordance with all applicable local, state and federal laws
- Perform other tasks as deemed necessary
- Maintain a clean, safe and organized work environment
- Uphold and demonstrate a complete understanding of company policies and procedures
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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