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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $44,500.00 - $59,700.00
Work Schedule
Standard Hours
Benefits
competitive salary package
Comfortable double cabin
Company-paid travel
Exclusive onboard areas and benefits
Recreation and welfare program
Learning and development opportunities
Travel the world
inclusive and dynamic work environment
Job Description
Princess Cruises is renowned as the world's leading cruise line, offering unparalleled vacation experiences on the open seas. As a company that caters to millions of guests annually, Princess Cruises prides itself on exceeding high expectations with exceptional service, world-class amenities, and unique destinations. With a diverse team representing over 60 countries, the company fosters a vibrant, collaborative, and inclusive work environment where every team member can contribute to creating memorable journeys for passengers. Headquartered in Santa Clarita, California, Princess Cruises is part of the Carnival Corporation & plc portfolio and is distinguished by its iconic fleet of ships known... Show More
Job Requirements
- Minimum one year of proven experience as Assistant Food and Beverage Manager or in similar roles in high-volume F&B operations
- Strong analytical skills
- Strong problem-solving skills
- Strong customer service skills
- Fluent English language skills both verbal and written
- Advanced computer skills involving MS Office, F&B management software, POS
- Preferably a graduate of a recognized hotel, catering, or culinary school
- Understanding of the foundation of guest service
- Personable communicator with outstanding social skills
- Ability to continuously surprise and delight guests
- Commitment to professional and courteous working relationships
Job Qualifications
- Minimum one year of proven experience as Assistant Food and Beverage Manager or similar roles in high-volume F&B operations within hotel, hospitality, or cruise industry
- Strong analytical skills for day-to-day beverage service logistics and productivity enhancement
- Effective problem-solving skills to address customer complaints and support staff
- Exceptional customer service skills with regular guest interaction and complaint resolution
- Fluent English language skills, both verbal and written
- Advanced computer proficiency including MS Office, F&B management software, and POS systems
- Preferably a graduate of a recognized hotel, catering, or culinary school
- Fundamental understanding of guest service with a commitment to outstanding service delivery
- Personable communicator with excellent social skills and a warm, friendly personality
- Ability to consistently surprise and delight guests throughout their cruise experience
- Commitment to maintaining courteous and professional relationships in a diverse cultural environment
Job Duties
- Drive beverage excellence by exceeding beverage targets and fostering a personalized, guest-focused service culture
- Take ownership of service recovery by addressing and resolving negative guest interactions promptly and effectively
- Utilize Princess MedallionClass technology to enhance guest engagement and streamline service
- Oversee accurate and prompt order processing through onboard POS systems
- Manage inventory and stock to avoid overstocking or expiration and align with business needs
- Analyze voyage financial performance to identify revenue opportunities and provide feedback to the Bar Manager
- Coordinate special events such as Champagne Waterfall, Chef's Table, and Catering Transfers with accuracy
- Ensure timely and precise input of transfers and beverages usage into Crunchtime system
- Manage Crew Cambusa sales according to Princess Ways standards and document transactions transparently
- Monitor and support beverage package sales especially during the initial voyage days
- Promote and train staff on using Dining Reservation System and MedallionClass applications
- Assist with staffing and scheduling to ensure optimal beverage service delivery across venues
- Maintain high venue standards for setup, ambiance, and cleanliness
- Collaborate with supervisors to review bar schedules and identify staffing needs aligned with food and entertainment schedules
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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