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Job Overview
Employment Type
Full-time
Part-time
Compensation
Hourly
Range $12.00 - $16.50
Work Schedule
Flexible
Day Shifts
Night Shifts
Benefits
Medical insurance
401(k) matching
Annual performance bonus
Paid Time Off
wellness programs
Job Description
PENN Entertainment is a premier provider of integrated entertainment, sports content, and casino gaming experiences. With a robust presence that spans 43 destinations across North America, as well as an innovative online sports betting and iCasino platform through theScore Bet Sportsbook and Casino, PENN Entertainment has established itself as an industry leader. This status is not only a reflection of its wide-reaching portfolio of gaming and entertainment offerings but also of its commitment to creating engaging experiences that bring fun and excitement to its diverse customer base. Beyond entertaining, PENN Entertainment upholds strong values centered on diversity, inclusion, sustainability, and... Show More
Job Requirements
- Must obtain a Bossier ABO and LACT
- Prior customer service experience in a fast-paced environment preferred
- Previous cash handling experience a plus
- Ability to multitask and problem solve
- Ability to maintain a high level of energy and take a proactive and strategic approach to dealing with issues
- Ability to stand and walk throughout the duration of shift
- Excel at working independently and as part of a team
Job Qualifications
- Prior customer service experience in a fast-paced environment preferred
- Previous cash handling experience a plus
- Ability to multitask and problem solve
- Ability to maintain a high level of energy and take a proactive and strategic approach to dealing with issues
- Ability to stand and walk throughout the duration of shift
- Excel at working independently and as part of a team
- Must obtain a Bossier ABO and LACT
Job Duties
- Greeting guests with a warm and friendly attitude as they enter the establishment
- Providing guests with menus and answering any initial questions
- Coordinating and controlling the flow of the seating chart, optimizing an even workload for all staff
- Engaging with guests to ensure they’re provided with exceptional customer service
- Answering calls, taking reservations, responding to complaints, and helping to resolve them
- Assisting team members with other tasks in the restaurant as needed
- Operating a cash register/POS system, ringing proper amount into the register and giving correct change
- Quoting accurate waiting times and handling guest waiting lists or reservations in accordance with established procedures
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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