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Janitorial Operations Director

Job Overview

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Employment Type

Full-time
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Compensation

Salary
Range $62,900.00 - $112,800.00
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Work Schedule

Flexible
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Benefits

Dental Insurance
Health Insurance
Opportunity for advancement
Paid Time Off
Vision Insurance

Job Description

ServiceMaster Clean is a leading janitorial service provider renowned for its commitment to delivering exceptional cleaning and maintenance solutions to a diverse range of commercial clients. Operating as a franchise within Central Arkansas, this independently owned and operated business focuses on providing top-tier janitorial services across multiple customer sites within the region. The company prides itself on fostering a culture of excellence, professional growth, and customer satisfaction, which has positioned it as a trusted partner in the essential services industry. With a strong foundation built on experience, branded expertise, and a highly skilled team, ServiceMaster Clean continuously strives to elevate... Show More

Job Requirements

  • High school diploma or GED required
  • Proven leadership experience in janitorial or related operations
  • Strong operational knowledge of cleaning standards and workforce management
  • Commitment to ethical behavior and confidentiality
  • Ability to work flexible hours including evenings, weekends, and holidays
  • Physically able to perform and demonstrate cleaning tasks
  • Satisfactory criminal history for high security building access

Job Qualifications

  • High school diploma or GED
  • Proven ability to lead diverse teams
  • Strong understanding of janitorial operations and cleaning best practices
  • Experience in budget management and scheduling logistics
  • Excellent written and verbal communication skills
  • Customer service orientation with a customer-first mindset
  • Tech-savvy with basic computer and smartphone proficiency
  • Ability to maintain confidentiality and demonstrate professionalism

Job Duties

  • Build and maintain strong relationships with client contacts
  • Ensure all cleaning services meet high standards and are completed on schedule
  • Respond quickly to customer concerns, identify service gaps, and recommend solutions
  • Proactively identify and pursue account growth opportunities
  • Hire, train, coach, and mentor supervisory and front-line staff
  • Motivate teams and hold them accountable for performance, professionalism, and adherence to company standards
  • Provide timely feedback and handle disciplinary actions with care and documentation
  • Develop and execute efficient cleaning plans tailored to each site
  • Manage staffing levels, scheduling, and timekeeping systems
  • Monitor labor budgets and ensure operational costs align with financial goals
  • Conduct routine inspections to guarantee cleanliness, safety, and quality standards
  • Adjust resources and plans to address absenteeism or changing client needs
  • Oversee the usage, tracking, and maintenance of cleaning supplies and equipment
  • Manage keys and access devices to customer buildings responsibly
  • Maintain clear, professional communication with customers, employees, and leadership
  • Keep employees informed of client needs and changes
  • Support other managers with hiring, training, and new account setups
  • Maintain confidentiality with client and employee records at all times

Job Qualifications

Experience

Mid Level (3-7 years)


Job Location

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