Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $70,140.00 - $126,252.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Paid parental leave
Professional Development
Employee assistance program
Job Description
The Division of Administration/Office of Technology Services (OTS) is a pivotal agency within the Louisiana State Government, dedicated to delivering innovative, reliable, and effective IT solutions across various Executive Branch Departments. This agency acts as a central technological hub, supporting more than 30,000 end users and managing over 600 offices statewide, making it an essential pillar for state operations. The Office of Technology Services focuses heavily on deploying smart decision-making processes, enhancing the success rates of IT projects, improving problem-solving efficiencies, and fostering the growth of a professional and highly skilled IT workforce. The agency is committed to maximizing the... Show More
Job Requirements
- Seven years of experience in information technology or administrative services
- OR six years of full-time work experience in any field plus five years in IT or administrative services
- OR an associate’s degree in IT plus five years of experience in IT or administrative services
- OR a bachelor’s degree plus five years of experience in IT or administrative services
- OR a bachelor’s degree with 24 semester hours in IT, computer science, engineering, mathematics, or business analytics plus four years of experience in IT or administrative services
- OR a master’s degree plus four years of experience in IT or administrative services
- Certification in an approved area may substitute education and/or experience requirements
- Successful completion of background and criminal record check
- Employment eligibility verification via E-Verify
- Ability to perform supervisory duties and manage team operations
Job Qualifications
- Seven years of experience in information technology or administrative services
- Experience in managing IT support teams
- Knowledge of service management systems and Active Directory administration
- Strong problem management and root cause analysis skills
- Ability to coordinate with third-party vendors and manage contracts
- Experience in evaluating and recommending technology solutions
- Supervisory and staff development experience
- Excellent communication and leadership skills
Job Duties
- Coordinates engagements with third-party vendors for support and system implementations
- Manages hardware and software inventory tracking statewide
- Plans and coordinates staff orientation, training, and education
- Evaluates new technology solutions and makes recommendations to management
- Participates in bid preparation and evaluation for hardware, software, and services
- Provides centralized administration and advanced support for statewide end user technology systems
- Performs root cause analysis and problem management to resolve ongoing issues
- Oversees performance of third-party support activities and all End User Computing functions
- Assists with administration and configuration of Service Management systems, Active Directory, endpoint security, and print servers
- Manages escalation of incidents to higher-level technical support
- Develops process automation for End User Computing tasks
- Acts as a subject matter expert and mentor for staff
- Manages consolidation of multiple configuration and service management systems
- Represents Deputy Director in meetings as needed
- Assists in developing technology standards and testing new equipment and software
- Conducts staff performance evaluations and manages schedules
- Identifies and recommends improvements for services and operations
- Completes continuing education and supervisory training
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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