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IT Administrative & Customer Experience Specialist
Job Overview
Employment Type
Full-time
Compensation
Salary
Range $57,000.00 - $71,000.00
Work Schedule
Standard Hours
Benefits
Medical insurance
Dental Insurance
Life insurance
Disability insurance
401(k) with Company Match
Paid parental leave
Paid Time Off
Job Description
LCS is an esteemed leader in the senior living industry, dedicated to providing exceptional living experiences that enhance the lives of seniors. As a progressive and growing organization, LCS focuses on delivering compassionate care, innovative solutions, and community engagement that enrich the lives of its residents and team members alike. The company's culture is deeply rooted in its principles and hospitality promises, fostering an environment of integrity, honesty, and transparency. Employees at LCS benefit from a collaborative and inclusive workplace where professional growth is encouraged through various committees, volunteer opportunities, and continuous development programs. LCS has been recognized as a... Show More
Job Requirements
- Bachelor's degree or equivalent experience required
- Proficiency with consumer AI engines to optimize communication and processes such as Co-Pilot and ChatGPT
- 2 to 4 years of experience in administrative support, customer experience analysis, or process improvement roles
- Exceptional organizational and time management skills
- Strong communication and presentation abilities
- Proficiency in Microsoft Office Suite and customer experience platforms such as PowerPoint and Canva
- Analytical mindset with experience in data interpretation and storytelling
- Familiarity with design thinking, user research methods, and change management principles is a plus
Job Qualifications
- Bachelor's degree or equivalent experience
- Proficiency with consumer AI engines to optimize communication and processes
- 2 - 4 years of experience in administrative support, customer experience analysis, or process improvement roles
- Exceptional organizational and time management skills
- Strong communication and presentation abilities
- Proficiency in Microsoft Office Suite and customer experience platforms such as PowerPoint and Canva
- Analytical mindset with experience in data interpretation and storytelling
- Familiarity with design thinking, user research methods, and change management principles is a plus
Job Duties
- Provide comprehensive administrative support including calendar management, meeting coordination, employee onboarding, and organizing department events
- Maintain departmental documentation, intranet presence, and provide contract administration
- Prepare and refine presentation and other artifacts to be optimized for senior level consumption
- Analyze customer interactions, feedback, and service data to identify trends, pain points, and opportunities for improvement
- Collaborate with cross-functional teams to implement strategies that enhance customer experience and service delivery
- Evaluate and refine departmental and customer service processes to improve efficiency and effectiveness
- Partner with teams to design and optimize workflows that align with business goals and user needs
- Facilitate workshops or feedback sessions to gather input and co-create improved processes
- Promote a positive, inclusive, and collaborative workplace culture through active engagement and leadership
- Support initiatives that reinforce organizational values and employee experience
- Serve as a role model for teamwork, integrity, and continuous improvement
- Perform other duties and responsibilities as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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