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IT Administrative & Customer Experience Specialist
Job Overview
Employment Type
Full-time
Compensation
Salary
Range $57,000.00 - $71,000.00
Work Schedule
Standard Hours
Benefits
competitive pay
Medical insurance
Dental Insurance
Life insurance
Disability insurance
401(k) with Company Match
Paid parental leave
Job Description
LCS is a distinguished leader in senior living, dedicated to providing exceptional services that enhance the lives of seniors across its communities. As an organization deeply committed to making a positive difference, LCS fosters a culture that values integrity, honesty, transparency, and the highest standards of care and service. The company encourages involvement and growth for its employees through various volunteer activities, collaborative team environments, and professional development opportunities. By emphasizing principles and hospitality promises, LCS ensures a workplace atmosphere that supports inclusivity, teamwork, and continuous improvement. With a mission centered on enriching living experiences, LCS is recognized as a... Show More
Job Requirements
- Bachelor's degree or equivalent experience
- Proficiency with consumer AI engines such as Co-Pilot, ChatGPT
- 2 - 4 years of experience in administrative support, customer experience analysis, or process improvement roles
- Exceptional organizational and time management skills
- Strong communication and presentation abilities
- Proficiency in Microsoft Office Suite and customer experience platforms such as PowerPoint and Canva
- Analytical mindset with experience in data interpretation and storytelling
- Familiarity with design thinking, user research methods, and change management principles is a plus
Job Qualifications
- Bachelor's degree or equivalent experience
- Proficiency with consumer AI engines to optimize communication and processes such as Co-Pilot, ChatGPT
- 2 - 4 years of experience in administrative support, customer experience analysis, or process improvement roles
- Exceptional organizational and time management skills
- Strong communication and presentation abilities
- Proficiency in Microsoft Office Suite and customer experience platforms such as PowerPoint and Canva
- Analytical mindset with experience in data interpretation and storytelling
- Familiarity with design thinking, user research methods, and change management principles is a plus
Job Duties
- Provide comprehensive administrative support including calendar management, meeting coordination, employee onboarding, and organizing department events
- Maintain departmental documentation, intranet presence, and provide contract administration
- Prepare and refine presentation and other artifacts to be optimized for senior-level consumption
- Analyze customer interactions, feedback, and service data to identify trends, pain points, and opportunities for improvement
- Collaborate with cross-functional teams to implement strategies that enhance customer experience and service delivery
- Evaluate and refine departmental and customer service processes to improve efficiency and effectiveness
- Promote a positive, inclusive, and collaborative workplace culture through active engagement and leadership
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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