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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $57,000.00 - $71,000.00
Work Schedule
Standard Hours
Benefits
Medical insurance
Dental Insurance
Life insurance
Disability insurance
401(k) with Company Match
Paid parental leave
Vacation Time
Job Description
LCS is a leading organization committed to enhancing the lives of seniors through exceptional living experiences. Founded on principles of integrity, honesty, and transparency, LCS is dedicated to providing progressive and compassionate care within a collaborative and inclusive workplace culture. The company emphasizes the importance of community involvement, professional growth, and teamwork, creating a supportive environment where employees can thrive while making a positive impact on seniors’ lives. As an industry leader recognized as a Top Workplace in both the USA and Iowa, LCS offers its team members meaningful opportunities to develop careers, serve communities, and innovate in their respective... Show More
Job Requirements
- Bachelor's degree or equivalent experience required
- Proficiency with consumer AI engines to optimize communication and processes
- 2 - 4 years of experience in administrative support, customer experience analysis, or process improvement roles
- Exceptional organizational and time management skills
- Strong communication and presentation abilities
- Proficiency in Microsoft Office Suite and customer experience platforms
- Analytical mindset with experience in data interpretation and storytelling
- Familiarity with design thinking, user research methods, and change management principles is a plus
Job Qualifications
- Bachelor's degree or equivalent experience
- Proficiency with consumer AI engines to optimize communication and processes (Co-Pilot, ChatGPT, etc.)
- 2 - 4 years experience in administrative support, customer experience analysis, or process improvement roles
- Exceptional organizational and time management skills
- Strong communication and presentation abilities
- Proficiency in Microsoft Office Suite and customer experience platforms (PowerPoint and Canva)
- Analytical mindset with experience in data interpretation and storytelling
- Familiarity with design thinking, user research methods, and change management principles is a plus
Job Duties
- Provide comprehensive administrative support including calendar management, meeting coordination, employee onboarding, and organizing department events
- Maintain departmental documentation, intranet presence, and provide contract administration
- Prepare and refine presentation and other artifacts optimized for senior level consumption
- Analyze customer interactions, feedback, and service data to identify trends, pain points, and opportunities for improvement
- Collaborate with cross-functional teams to implement strategies enhancing customer experience and service delivery
- Evaluate and refine departmental and customer service processes to improve efficiency and effectiveness
- Promote a positive, inclusive, and collaborative workplace culture through active engagement and leadership
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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